Front-End Service Leader — Fast-Paced Store

B&M Retail; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality discounts

Job summary

B&M Retail in Glasgow is seeking a Customer Service Manager for the Nitshill Road store in Darnley. This permanent, full-time role places you at the heart of the front line, leading a team to deliver fast, friendly, and efficient service to every customer.

You’ll drive service standards, manage cash processes with accuracy, and analyze KPIs to ensure high customer satisfaction in a busy retail environment, with flexible days, evenings and weekends required.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

Skills

Cash handling accuracy

Team leadership

Customer experience

Decision making

Service standards

Job description

B&M Retail in Glasgow is seeking a Customer Service Manager for the Nitshill Road store in Darnley. This permanent, full-time role places you at the heart of the front line, leading a team to deliver fast, friendly, and efficient service to every customer.

You’ll drive service standards, manage cash processes with accuracy, and analyze KPIs to ensure high customer satisfaction in a busy retail environment, with flexible days, evenings and weekends required.