Retail Front‑End Service Manager

B&M Retail; Newcastle-under-Lyme; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Store discount

Colleague portal discount

Job summary

B&M Retail in Wolstanton is seeking a Customer Service Manager to lead the front-end experience and ensure fast, friendly service in a busy store. This is a permanent, full-time role within the store management team.

You will guide the team to deliver outstanding service, manage cash processes with accuracy, and maintain high standards across days, evenings, and weekends to keep customers satisfied.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

Skills

Cash handling

Team leadership

Customer service

Decision making

Job description

B&M Retail in Wolstanton is seeking a Customer Service Manager to lead the front-end experience and ensure fast, friendly service in a busy store. This is a permanent, full-time role within the store management team.

You will guide the team to deliver outstanding service, manage cash processes with accuracy, and maintain high standards across days, evenings, and weekends to keep customers satisfied.