Retail Customer Experience Leader

B&M Retail Limited; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Store discounts

Colleague portal discounts

Hospitality benefits

Job summary

B&M Retail Limited is hiring a Customer Service Manager for its Nitshill Road store in Darnley. You will lead a high-energy front-end team, delivering fast, friendly service from customer entry to exit, while maintaining service standards across shifts.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of store management. You’ll drive customer satisfaction and develop your team in a busy retail environment.

Qualifications

• Experience leading a customer-facing team in a busy retail environment.
• Proven ability to deliver fast, friendly service and meet KPIs.
• Strong cash handling and till reconciliation skills.

Responsibilities

• Lead the front-end operations and ensure every customer receives great service.
• Keep queues moving and maintain a fast, friendly, efficient store experience.
• Handle customer queries and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction.
• Create a welcoming store atmosphere that encourages repeat visits.

Skills

Proven leadership

Cash handling

Customer experience

Decision making

Service standards

Job description

B&M Retail Limited is hiring a Customer Service Manager for its Nitshill Road store in Darnley. You will lead a high-energy front-end team, delivering fast, friendly service from customer entry to exit, while maintaining service standards across shifts.

This permanent, full-time role requires flexibility across days, evenings, and weekends as part of store management. You’ll drive customer satisfaction and develop your team in a busy retail environment.