Front-End Customer Service Manager — Lead a Fast, Friendly Team

B&M Retail; Tullyvallen; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Staff discounts

Colleague portal

Hospitality

Job summary

B&M Retail in Newry (Damolly Retail Park) is hiring a Customer Service Manager to lead the front-end team and ensure every customer receives fast, friendly service from entry to exit.

This permanent, full-time role requires flexible hours across days, evenings and weekends; you will drive standards, KPIs, and customer satisfaction while fostering a welcoming store atmosphere and handling busy periods with confidence.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

Skills

Cash handling

Team leadership

Customer service

Problem solving

Accuracy

Job description

B&M Retail in Newry (Damolly Retail Park) is hiring a Customer Service Manager to lead the front-end team and ensure every customer receives fast, friendly service from entry to exit.

This permanent, full-time role requires flexible hours across days, evenings and weekends; you will drive standards, KPIs, and customer satisfaction while fostering a welcoming store atmosphere and handling busy periods with confidence.