Frontline Customer Advisor — Service, Style & Growth

Marks & Spencer Plc; Glasgow; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Glasgow is seeking a Customer Assistant to join the frontline team. You’ll be active across peak periods, helping customers with product knowledge, recommending best buys and delivering friendly, five-star service at pace.

You’ll work Sunday, Tuesday and Saturday mornings, stay digitally confident using Sparks App and in-store devices, and thrive in a busy store environment while supporting colleagues across shifts.

Qualifications

• Deliver high-quality customer service under pressure.
• Confident in product knowledge and able to recommend items.
• Adaptable and able to work across store areas.
• Comfortable using in-store digital tools and devices.

Responsibilities

• Assist customers on the shop floor and respond to questions.
• Provide styling advice and actively upsell new products.
• Sell products and contribute to achieving store targets.
• Support team to maintain a clean, well-stocked store environment.

Skills

Customer service

Communication skills

Digital tools familiarity

Teamwork

Tools

Sparks App

Job description

Marks & Spencer Plc in Glasgow is seeking a Customer Assistant to join the frontline team. You’ll be active across peak periods, helping customers with product knowledge, recommending best buys and delivering friendly, five-star service at pace.

You’ll work Sunday, Tuesday and Saturday mornings, stay digitally confident using Sparks App and in-store devices, and thrive in a busy store environment while supporting colleagues across shifts.