Front-End Customer Service Manager — Retail Team Lead

B&M Retail Limited; Stone; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality & more

Job summary

B&M Retail Limited in Stone is looking for a Customer Service Manager to lead the front-end experience and ensure every customer enjoys fast, friendly service. This hands-on role sits on the store management team and requires flexibility across days, evenings, and weekends.

You will motivate a team to keep queues moving, handle customer queries with confidence, drive service standards and satisfaction scores, and create a welcoming atmosphere that keeps customers coming back to our busy Stone

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Lead the front end, making sure every customer gets great service.
• Keep queues moving and the experience fast, friendly, and efficient.
• Handle customer queries, issues, and feedback with confidence and care.
• Drive service standards, KPIs, and customer satisfaction scores.
• Create a welcoming, positive store atmosphere customers enjoy.

Skills

Leadership

Customer service

Cash handling

Decision making

Team management

Job description

B&M Retail Limited in Stone is looking for a Customer Service Manager to lead the front-end experience and ensure every customer enjoys fast, friendly service. This hands-on role sits on the store management team and requires flexibility across days, evenings, and weekends.

You will motivate a team to keep queues moving, handle customer queries with confidence, drive service standards and satisfaction scores, and create a welcoming atmosphere that keeps customers coming back to our busy Stone