Front-End Customer Experience Leader

B&M Retail Limited; Ipswich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discount in stores

Colleague portal discounts

Hospitality & more

Job summary

B&M Retail Limited in Ipswich is seeking a Customer Service Manager for our Copdock store to lead the front-end experience and ensure every customer enjoys a fast, friendly visit. You will guide a team to deliver high service standards and resolve queries with confidence in a busy retail environment.

As a permanent, full-time role in store management, you’ll cover days, evenings and weekends with flexibility.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service.
• Keeping queues moving and the experience fast, friendly, and efficient.
• Handling customer queries, issues, and feedback with confidence and care.
• Driving service standards, KPIs, and customer satisfaction scores.
• Creating a welcoming, positive store atmosphere customers enjoy.

Skills

Cash handling

Team leadership

Customer service

Decision making

Service standards

Job description

B&M Retail Limited in Ipswich is seeking a Customer Service Manager for our Copdock store to lead the front-end experience and ensure every customer enjoys a fast, friendly visit. You will guide a team to deliver high service standards and resolve queries with confidence in a busy retail environment.

As a permanent, full-time role in store management, you’ll cover days, evenings and weekends with flexibility.