Front Door Health Administrator & Coordination Specialist

Cddft; South Pelaw; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

County Durham & Darlington NHS Foundation Trust is seeking a proactive Business Support Administrator to join the Front Door Health Team. You will coordinate administrative processes, manage information flows and work with Clinical Practitioners and SPoCs to support health information sharing and timely responses.

This role offers hybrid working with staff at satellite bases, contributes to developing the Families First Partnership model, and requires handling sensitive data in line with

Responsibilities

• Provide comprehensive business and administrative support to the Front Door Health Team.
• Receive, process and track health requests arising through Front Door arrangements.
• Work closely with Clinical Practitioners to coordinate required health information and administrative actions.
• Coordinate requests to relevant health providers and SPoCs using agreed processes and secure communication routes.
• Maintain an up-to-date directory of health services, SPoCs, contact routes and escalation arrangements.
• Monitor agreed response times, proactively follow up outstanding information and escalat?ions.
• Maintain clear oversight of requests, responses, outstanding information and health actions.
• Receive, organise and collate information from multiple health providers in preparation for clinical review.
• Ensure sensitive information is handled, stored and transferred securely and in accordance with information governance requirements.
• Support the preparation, recording and appropriate onward sharing of Integrated Health Summary Reports and agreed outcomes.
• Facilitate effective communication between the Front Door, Clinical Practitioners and health provider organisations.
• Support the coordination and tracking of health actions arising from Front Door discussions.
• Identify delays, recurring problems, duplication and gaps within administrative processes and contribute to their resolution and improvement.
• Support the development and maintenance of standard operating procedures, templates, process maps, trackers and other operational resources.
• Maintain accurate activity and performance information and produce routine reports and data summaries to support operational oversight and evaluation.
• Support meetings, working groups, Test & Learn activity and review processes where required.
• Contribute practical learning and ideas to the ongoing development of a sustainable, proportionate and effective Front Door health operating model.
• Work flexibly as processes and responsibilities evolve during the Test & Learn period.

Job description

County Durham & Darlington NHS Foundation Trust is seeking a proactive Business Support Administrator to join the Front Door Health Team. You will coordinate administrative processes, manage information flows and work with Clinical Practitioners and SPoCs to support health information sharing and timely responses.

This role offers hybrid working with staff at satellite bases, contributes to developing the Families First Partnership model, and requires handling sensitive data in line with