Business Support Administrator

Cddft; South Pelaw; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

County Durham & Darlington NHS Foundation Trust is seeking a proactive Business Support Administrator to join the Front Door Health Team. You will coordinate administrative processes, manage information flows and work with Clinical Practitioners and SPoCs to support health information sharing and timely responses.

This role offers hybrid working with staff at satellite bases, contributes to developing the Families First Partnership model, and requires handling sensitive data in line with

Responsibilities

• Provide comprehensive business and administrative support to the Front Door Health Team.
• Receive, process and track health requests arising through Front Door arrangements.
• Work closely with Clinical Practitioners to coordinate required health information and administrative actions.
• Coordinate requests to relevant health providers and SPoCs using agreed processes and secure communication routes.
• Maintain an up-to-date directory of health services, SPoCs, contact routes and escalation arrangements.
• Monitor agreed response times, proactively follow up outstanding information and escalat?ions.
• Maintain clear oversight of requests, responses, outstanding information and health actions.
• Receive, organise and collate information from multiple health providers in preparation for clinical review.
• Ensure sensitive information is handled, stored and transferred securely and in accordance with information governance requirements.
• Support the preparation, recording and appropriate onward sharing of Integrated Health Summary Reports and agreed outcomes.
• Facilitate effective communication between the Front Door, Clinical Practitioners and health provider organisations.
• Support the coordination and tracking of health actions arising from Front Door discussions.
• Identify delays, recurring problems, duplication and gaps within administrative processes and contribute to their resolution and improvement.
• Support the development and maintenance of standard operating procedures, templates, process maps, trackers and other operational resources.
• Maintain accurate activity and performance information and produce routine reports and data summaries to support operational oversight and evaluation.
• Support meetings, working groups, Test & Learn activity and review processes where required.
• Contribute practical learning and ideas to the ongoing development of a sustainable, proportionate and effective Front Door health operating model.
• Work flexibly as processes and responsibilities evolve during the Test & Learn period.

Job description

County Durham & Darlington NHS Foundation Trust

Business Support Administrator

The closing date is 25 October 2026

Expressions of interest are invited for a Business SupportAdministrator to join the developing health contribution to County DurhamsFamilies First Partnership Front Door arrangements.

Families First Partnership represents a significant changein how agencies work together to identify need and provide support to children,young people and families. Effective information sharing, coordination andcommunication across organisations will be essential to making the newarrangements work.

The developing health model aims to bring together relevanthealth information and expertise more effectively to support multiagencyunderstanding and decision-making. The Business Support Administrator will be akey member of the Front Door Health Team, working closely with ClinicalPractitioners and colleagues across health, childrens social care and widerpartner organisations.

This is an opportunity to combine operational delivery withservice development, helping to shape, test and refine the systems andprocesses that support the Front Door Health Team. The successful applicantwill play an active role in developing effective ways to coordinate informationand actions across the health system, using learning from day-to-day deliveryto inform the emerging model.

Main duties of the job

Working alongside the Clinical Practitioners, the postholderwill coordinate the administrative processes supporting health involvementwithin the Front Door.

This will include receiving and processing requests,coordinating information requests with relevant health Single Points of Contact(SPoCs), securely managing information flows, monitoring responses and ensuringinformation is available for clinical review within required timescales.

The postholder will provide an important link between theFront Door and health services across County Durham, maintaining oversight ofrequests and actions, supporting effective communication across organisationalboundaries and helping identify where processes could be improved.

The postholder will also support the collection of activityand performance information to evaluate the Test & Learn and informdevelopment of the future operating model.

There is an initial expectation for staff to work at thenominated or linked satellite base in the locality with hybrid working evolvingas the front door model develops.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Please note that we may close any vacancy early once a sufficient number of applications have been received.

Job responsibilities

The postholder will remain employed by and accountable to their substantive organisation, retaining all existing terms and conditions of employment, employment benefits, professional accountability, line management, and supervision arrangements. While undertaking seconded responsibilities within the Front Door, postholders will receive additional operational support from the relevant Health Lead and CYPS operational support and work in accordance with the Families First Partnership governance arrangements. Throughout the secondment, the postholder will be required to adhere to the policies and procedures of their employing organisation, Durham County Council as well as those of the Durham Safeguarding Children Partnership as applicable to the role.

Key responsibilities

The postholder will:

• Provide comprehensive business and administrative support to the Front Door Health Team.
• Receive, process and track health requests arising through Front Door arrangements.
• Work closely with Clinical Practitioners to coordinate required health information and administrative actions.
• Coordinate requests to relevant health providers and SPoCs using agreed processes and secure communication routes.
• Maintain an up-to-date directory of health services, SPoCs, contact routes and escalation arrangements.
• Monitor agreed response times, proactively follow up outstanding information and escalat ??? (original text)
• Maintain clear oversight of requests, responses, outstanding information and health actions.
• Receive, organise and collate information from multiple health providers in preparation for clinical review.
• Ensure sensitive information is handled, stored and transferred securely and in accordance with information governance requirements.
• Support the preparation, recording and appropriate onward sharing of Integrated Health Summary Reports and agreed outcomes.
• Facilitate effective communication between the Front Door, Clinical Practitioners and health provider organisations.
• Support the coordination and tracking of health actions arising from Front Door discussions.
• Identify delays, recurring problems, duplication and gaps within administrative processes and contribute to their resolution and improvement.
• Support the development and maintenance of standard operating procedures, templates, process maps, trackers and other operational resources.
• Maintain accurate activity and performance information and produce routine reports and data summaries to support operational oversight and evaluation.
• Support meetings, working groups, Test & Learn activity and review processes where required.
• Contribute practical learning and ideas to the ongoing development of a sustainable, proportionate and effective Front Door health operating model.
• Work flexibly as processes and responsibilities evolve during the Test & Learn period.

Who are we looking for?

We are looking for two organised, proactive and confident administrators who enjoy coordinating complex processes and working across different teams and organisations.

This is both an operational and developmental role. The postholders will need to manage day-to-day processes reliably while also being curious about how they can work better. They will need to be comfortable working within an evolving model, using initiative within agreed boundaries and recognising when issues require escalation or clinical input.

Person Specification

Qualifications

• See Attachment

Employer name

County Durham & Darlington NHS Foundation Trust

£28,392 to £31,157 a yearper annum pro rata