Hotel Receptionist- Aircrew

Clermont Hotel Group; Greater London; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Meals on duty

Pension scheme

Healthcare scheme

Staff discounts

Refer a friend incentive

Job summary

The Cumberland, part of Clermont Hotel Group, is seeking a Reception team member to welcome guests, handle check‑in/check‑out, and deliver warm, personalized service on a flexible contract. Prior Opera experience is a plus; focus is guest satisfaction and calm, proactive problem solving during busy periods.

Shifts cover five days out of seven with early and late times. This front‑of‑house role offers rewards and staff benefits including meals on duty, pension and healthcare schemes, and staff

Qualifications

• Strong passion for guest service and creating warm, personalized experiences.
• Calm and collected in a busy guest-facing environment.
• Friendly, open personality that makes guests and colleagues feel valued.
• Attention to detail with a proactive mindset to anticipate guest needs.

Responsibilities

• Greet guests at reception and manage check-in/check-out with warmth.
• Resolve guest queries and requests promptly, especially during busy times.
• Work five days out of seven on a mix of early and late shifts.

Skills

Guest service

Calm under pressure

Communication

Shift work

Team player

Job description

The Cumberland

Contract: Flexible

Payment: Hourly

Salary: £13.50 per hour

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all‑modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What You’ll Be Doing

You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease, even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check‑in and Check‑out to make each guest feel at home.

Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.

What You’ll Bring

• A genuine passion for guest service and creating warm, personalized experiences
• The ability to remain calm and collected in a busy, guest‑facing environment
• A friendly, open personality that makes guests and team members feel valued
• Strong attention to detail and a proactive mindset in anticipating guest needs
• Willingness to work flexibly as part of a shift‑based schedule

If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!

What You’ll Get In Return

As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest‑Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well‑being - We’re here to support your well‑being, whenever and wherever you need it.

• On‑Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.