Front Desk Supervisor: Lead Guest Experience

Hotel Indigo; City Of London; On-site; GBP 30,000; Full time

Job summary

A boutique hotel chain is seeking a Front Desk Supervisor to lead its guest services team at its London location. Responsibilities include managing check-ins and check-outs, training and motivating staff, and ensuring high service standards. Ideal candidates should have prior reception experience, supervisory skills, and a quest for exceptional guest experience. The role offers a salary of £29,700 and various employee perks, including healthcare and discounts across properties.

Benefits

Pension with company contributions

50% discount in restaurants and spa treatments

Complimentary stay after probation

Healthcare cash plan

Employee Assistance Programme

Bike to work scheme

Free meals on duty

Qualifications

• Experience in a hotel or lifestyle property.
• Confidence and composure in leading others.
• Passion for great service and attention to detail.

Responsibilities

• Oversee the Front of House during shifts.
• Train and motivate Front Desk Receptionists.
• Support upselling initiatives and drive revenue targets.
• Ensure accuracy with room allocations and billing.

Skills

Front Office or Reception experience in a hotel

Strong interpersonal and communication skills

Ability to manage priorities under pressure

Knowledge of hotel systems (Opera Cloud preferred)

Supervisory or shift leader experience

Job description

A boutique hotel chain is seeking a Front Desk Supervisor to lead its guest services team at its London location. Responsibilities include managing check-ins and check-outs, training and motivating staff, and ensuring high service standards. Ideal candidates should have prior reception experience, supervisory skills, and a quest for exceptional guest experience. The role offers a salary of £29,700 and various employee perks, including healthcare and discounts across properties.