Front Desk Supervisor: Guest Experience Leader

Foxhills Collection; Ottershaw; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Country Club membership

Staff discounts

On-site parking

Pension scheme

Career development

Employee assistance program

Job summary

Foxhills Collection in Ottershaw (United Kingdom) seeks a Reception Supervisor to lead the front desk team and deliver exceptional guest service. The role focuses on overseeing check-ins, check-outs, and guest inquiries while maintaining high standards across all guest touchpoints.

You will train and motivate staff, manage scheduling and performance, and collaborate with other departments to ensure smooth operations.

Qualifications

• Experience in a supervisory hospitality role.
• Strong leadership and communication skills.
• Ability to resolve guest issues quickly and professionally.
• Proficient with hotel management software.

Responsibilities

• Lead and supervise the front desk team to ensure smooth operations and guest service.
• Oversee check-ins, check-outs, and guest inquiries.
• Train, mentor and motivate staff to uphold standards.
• Handle guest escalations and resolve issues promptly.
• Assist with scheduling and performance reviews.
• Collaborate with other departments for seamless guest experiences.
• Cover night shifts when a night auditor is on holiday.

Skills

Leadership

Customer service

Problem solving

Multitasking

Supervisory experience

Shift flexibility

Hotel software

Tools

Hotel software

Job description

Foxhills Collection in Ottershaw (United Kingdom) seeks a Reception Supervisor to lead the front desk team and deliver exceptional guest service. The role focuses on overseeing check-ins, check-outs, and guest inquiries while maintaining high standards across all guest touchpoints.

You will train and motivate staff, manage scheduling and performance, and collaborate with other departments to ensure smooth operations.