Spa Front Desk & Guest Services Specialist

Foxhills Collection; Ottershaw; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for career advancement

Staff discounts on accommodations, din

Access to spa facilities and wellness

Supportive and collaborative work env

Job summary

Foxhills Collection in Ottershaw invites a friendly Spa Receptionist to join our luxurious spa team. You will be the first point of contact for guests, greeting them warmly and guiding them through treatments, packages, and promotions.

Responsibilities include handling calls and emails, coordinating with therapists for smooth scheduling, maintaining a tidy reception area, and processing payments for services, retail, and gift certificates. Prior customer service experience is preferred.

Qualifications

• Experience in customer service or reception in spa/hospitality/retail preferred.
• Excellent communication and professional demeanor.
• Strong organisational and multitasking abilities.
• Proficiency with computer systems and booking software.

Responsibilities

• Welcome and greet guests in a warm and friendly manner.
• Assist guests with scheduling appointments and inform about treatments, packages, and promotions.
• Handle phone calls and emails with timely information.
• Coordinate with spa therapists to ensure timely scheduling of appointments and services.
• Maintain cleanliness and organization of the reception area, desk, waiting area, and displays.
• Process payments for spa services, retail purchases, and gift certificates with accuracy and confidentiality.
• Flexibility to work evenings, weekends, and holidays.

Skills

Customer service

Guest greeting

Appointment scheduling

Phone handling

Email handling

Interpersonal skills

Attention to detail

Organisational skills

Tools

Booking software

Job description

Foxhills Collection in Ottershaw invites a friendly Spa Receptionist to join our luxurious spa team. You will be the first point of contact for guests, greeting them warmly and guiding them through treatments, packages, and promotions.

Responsibilities include handling calls and emails, coordinating with therapists for smooth scheduling, maintaining a tidy reception area, and processing payments for services, retail, and gift certificates. Prior customer service experience is preferred.