Front Desk Supervisor – Boutique Hotel Guest Experience

Edyn; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Locke at Broken Wharf is seeking a Front of House Supervisor to lead the Front Desk during shifts, ensuring smooth check-ins and outstanding guest experiences. You will guide the Front Office team, resolve queries, and collaborate with Housekeeping and Maintenance to keep rooms and public areas guest-ready.

The role focuses on upselling, delivering memorable service, and maintaining brand standards while supporting events and day-to-day operations in a fast-paced hotel environment.

Qualifications

• Natural people-person with good communication, coaching, and problem‑solving skills.
• Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment.
• Ability to work under pressure and adapt to changing priorities.
• Skilled in leading shift operations for the rooms department and delivering exceptional guest experiences.
• Solid commercial awareness with a desire to maximise room revenue opportunities.

Responsibilities

• Lead the Front Desk during your shift, ensuring smooth check-ins, check-outs and seamless guest experiences.
• Support and guide the Front Office team, leading by example and helping colleagues deliver exceptional service.
• Resolve guest queries and concerns with confidence, creating positive outcomes every time.
• Work closely with Housekeeping, Maintenance and other departments to keep rooms and public areas guest-ready.
• Support the delivery of events, hotel activations and day-to-day operations, adapting to the needs of the business.
• Identify opportunities to enhance the guest experience through confident upselling and personalised recommendations.
• Maintain accurate systems, financial processes and operational standards throughout your shift.
• Champion our brand standards, health & safety procedures and a positive, collaborative team culture.

Skills

People skills

Communication

Coaching

Problem solving

Adaptable

Leadership

Work under pressure

Customer service

Tools

PMS

POS

Operational software

Job description

Locke at Broken Wharf is seeking a Front of House Supervisor to lead the Front Desk during shifts, ensuring smooth check-ins and outstanding guest experiences. You will guide the Front Office team, resolve queries, and collaborate with Housekeeping and Maintenance to keep rooms and public areas guest-ready.

The role focuses on upselling, delivering memorable service, and maintaining brand standards while supporting events and day-to-day operations in a fast-paced hotel environment.