Front Desk & Student Services Advisor

eTeach UK Limited; City Of London; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Accessible sites

On-site facilities

CPD days

Travel loans

Health plan

Discounts

Software access

Job summary

New City College in London is seeking an enthusiastic Receptionist to join the Customer Services Team. You will be the first point of contact for students, applicants, visitors and staff, delivering a welcoming, professional front-line service and guiding enquiries to the right teams.

The role involves managing the reception, processing applications, issuing student IDs and enrolment letters, handling calls and emails, and supporting college events. A strong customer service mindset is essential.

Qualifications

• Excellent communication and customer service skills, with strong administrative and organisational abilities.
• Confident in handling a wide range of enquiries and building positive working relationships across the College.
• Reception systems and processes must operate effectively.

Responsibilities

• Manage the College reception and visitor management processes, ensuring safeguarding procedures are followed.
• Provide initial course information and application support, directing visitors to specialist teams where appropriate.
• Process applications, issue student ID cards and enrolment letters.
• Support student travel enquiries and assist with College recruitment and promotional events.
• Handle telephone and email enquiries, directing to colleagues as needed.
• Keep the reception area welcoming, organised and well presented.

Job description

New City College in London is seeking an enthusiastic Receptionist to join the Customer Services Team. You will be the first point of contact for students, applicants, visitors and staff, delivering a welcoming, professional front-line service and guiding enquiries to the right teams.

The role involves managing the reception, processing applications, issuing student IDs and enrolment letters, handling calls and emails, and supporting college events. A strong customer service mindset is essential.