Front-of-House Team Lead: Security & Access Ops

Mitie; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company in the United Kingdom seeks a Reception Team Leader to oversee reception and access control services. The candidate will lead a multi-disciplinary team to ensure high standards of professionalism and service excellence. Responsibilities include managing staff rotas, promoting Health and Safety compliance, and collaborating with security teams. Ideal candidates will have proven supervisory experience and strong customer-facing skills, with a focus on operational effectiveness. Competitive salary and benefits are offered.

Qualifications

• Proven management or supervisory experience within a reception, front‑of‑house, or complex facilities environment.
• Experience working in large, multi‑building or high‑security sites.
• Ability to lead, motivate, and develop a team.

Responsibilities

• Lead and manage a multi-disciplinary reception team.
• Act as the primary point of contact for visitors and contractors.
• Oversee access control operations and ensure security protocols are followed.
• Work collaboratively with security teams and support staff.
• Promote a strong Health and Safety culture.
• Manage staff rotas and ensure adequate coverage.

Skills

Strong multi-tasking capability

Excellent customer-facing skills

Working knowledge of Health & Safety requirements

Flexible and adaptable

Proficient in workplace IT systems

Education

GCSE-level Maths and English or equivalent

Job description

A leading facilities management company in the United Kingdom seeks a Reception Team Leader to oversee reception and access control services. The candidate will lead a multi-disciplinary team to ensure high standards of professionalism and service excellence. Responsibilities include managing staff rotas, promoting Health and Safety compliance, and collaborating with security teams. Ideal candidates will have proven supervisory experience and strong customer-facing skills, with a focus on operational effectiveness. Competitive salary and benefits are offered.