Front Desk & Resident Experience Coordinator

Property Management Recruitment; Cardiff; On-site; GBP 24,300 - 29,700; Full time

Job summary

A leading property management firm in Cardiff is seeking a proactive Customer Services Associate to join their front‑of‑house team. This role focuses on providing residents with exceptional service, handling inquiries, and supporting day-to-day site management. Ideal candidates should have prior customer service experience, excellent communication skills, and preferably knowledge of Build-to-Rent or Purpose-Built Student Accommodation. The position offers a salary of £27,000 per annum and standard working hours from Monday to Friday, with one Saturday every three weeks.

Qualifications

• Previous experience in customer service, hospitality, travel & tourism, or residential property environments.
• Experience in Build-to-Rent (BTR) or Purpose-Built Student Accommodation (PBSA) is highly desirable.
• Excellent written and spoken English skills.

Responsibilities

• Provide excellent front-line service including meet & greet and reception duties.
• Ensure seamless move-in and move-out experiences including property checks.
• Handle resident enquiries and complaints, escalating when necessary.
• Support the delivery of high-quality services across operations.
• Assist in organizing and hosting resident events.

Skills

Customer service experience

Strong communication skills

Ability to deliver high levels of customer service

Job description

A leading property management firm in Cardiff is seeking a proactive Customer Services Associate to join their front‑of‑house team. This role focuses on providing residents with exceptional service, handling inquiries, and supporting day-to-day site management. Ideal candidates should have prior customer service experience, excellent communication skills, and preferably knowledge of Build-to-Rent or Purpose-Built Student Accommodation. The position offers a salary of £27,000 per annum and standard working hours from Monday to Friday, with one Saturday every three weeks.