Guest Experience Associate - Front Desk & Service

Marriott Cardiff; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Marriott Cardiff is seeking a guest-focused hospitality professional to join our Cardiff team as a receptionist/guest services associate. You will warmly welcome guests, assist with check-in and check-out, and ensure a smooth arrival and departure experience.

The role requires excellent communication and a professional, courteous demeanor in a fast-paced hotel environment. Experience in customer service or hospitality is preferred, with opportunities for career growth within Marriott's global

Qualifications

• Minimum 1 year in a customer service role preferred.
• Experience in hospitality is advantageous.
• Strong communication and a welcoming demeanor required.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures.
• Address guest inquiries promptly and provide accurate information.
• Coordinate with other hotel departments to fulfill guest requests.
• Maintain high levels of customer service by anticipating needs and resolving issues.

Skills

Customer service

Hospitality

Communication

Teamwork

Education

High School Diploma

Job description

Marriott Cardiff is seeking a guest-focused hospitality professional to join our Cardiff team as a receptionist/guest services associate. You will warmly welcome guests, assist with check-in and check-out, and ensure a smooth arrival and departure experience.

The role requires excellent communication and a professional, courteous demeanor in a fast-paced hotel environment. Experience in customer service or hospitality is preferred, with opportunities for career growth within Marriott's global