Resident Service Assistant/Reception

Ritz Recruitment; Cardiff; On-site; GBP 17,908 - 20,664; Part time

Job summary

Ritz Recruitment in Cardiff is seeking a friendly Resident Services Assistant to join a vibrant residential development on a temporary basis. You will manage reception, support leasing and community engagement, and handle resident enquiries to help create a welcoming environment residents are proud to call home.

The role requires excellent communication, reliable IT skills, including Microsoft Office, and a proactive attitude to deliver outstanding customer service to residents and visitors.

Qualifications

• Minimum 2 years' experience in a customer-facing role, ideally within BTR, PBSA, hospitality or residential property.
• Confident, professional and approachable.
• Excellent communication and organisational skills.
• Strong customer service mindset with a proactive, can-do attitude.
• Good IT skills, including Microsoft Office.
• Basic understanding of landlord/resident relationships and health & safety principles.

Responsibilities

• Act as the first point of contact for residents, visitors and prospective residents.
• Deliver outstanding customer service and resolve resident enquiries efficiently.
• Manage reception, parcels, deliveries and resident communications.
• Support resident events, community engagement and social media activity.
• Assist with leasing activity, viewings, Right to Rent checks and occupancy targets.
• Support apartment turnarounds, inspections and move-ins.
• Help maintain high standards across communal areas and facilities.
• Assist with health & safety compliance and contractor coordination.
• Contribute to positive resident reviews, retention and overall site performance.

Skills

Customer-focused

Proactive

Communication skills

Organisational skills

Customer service mindset

Tools

Microsoft Office

Job description

Resident Service Assistant, Cardiff, CF10

Temporary, £13.50ph, 4-8 weeks

Exciting and vibrant residential development is in need of a customer focused and proactive temporary Resident Services Assistant/Reception to support resident services, leasing, community engagement and day-to-day operations while helping to create a welcoming environment residents are proud to call home.

Key Responsibilities

• Act as the first point of contact for residents, visitors and prospective residents.
• Deliver outstanding customer service and resolve resident enquiries efficiently.
• Manage reception, parcels, deliveries and resident communications.
• Support resident events, community engagement and social media activity.
• Assist with leasing activity, viewings, Right to Rent checks and occupancy targets.
• Support apartment turnarounds, inspections and move-ins.
• Help maintain high standards across communal areas and facilities.
• Assist with health & safety compliance and contractor coordination.
• Contribute to positive resident reviews, retention and overall site performance.

Key Requirements

• Minimum 2 years' experience in a customer-facing role, ideally within BTR, PBSA, hospitality or residential property.
• Confident, professional and approachable.
• Excellent communication and organisational skills.
• Strong customer service mindset with a proactive, can-do attitude.
• Good IT skills, including Microsoft Office.
• Basic understanding of landlord/resident relationships and health & safety principles.

If you possess the necessary skills and experience, and are available for an immediate start, please submit your CV!