Front Desk Representative

Allegis Global Solutions; Manchester; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Gym facilities on site

Complimentary breakfast and snacks

Job summary

Allegis Global Solutions in Manchester is seeking a proactive Workplace Experience Ambassador to support front-of-house operations in a busy multi-tenant building.

The role focuses on delivering an exceptional workplace experience for employees, visitors and stakeholders, managing the office environment, coordinating room setups, and liaising with the landlord team. Initially offered as maternity cover, with potential to become a full-time permanent role after about 9 months.

Qualifications

• Previous experience in a customer-facing environment.
• Experience in Reception/Front of House/Concierge/Hospitality/Facilities.
• Excellent verbal and written communication skills.
• Professional, polished when interacting with senior stakeholders.
• Strong organizational and administrative skills.
• Proficiency with Microsoft Office and workplace systems.
• Ability to work independently and take ownership of a workplace.
• Strong attention to detail and proactive problem solving.

Responsibilities

• Deliver outstanding customer service to all internal and external visitors.
• Be the main point of contact for front-of-house and workplace enquiries.
• Meet and greet visitors and provide a professional first impression.
• Conduct daily workplace inspections and walkarounds.
• Ensure office areas and meeting rooms are clean and presentable.
• Coordinate meeting room, event, and workspace setups.
• Maintain room booking schedules and workplace calendars.
• Liaise daily with landlord and building management on workplace matters.
• Identify and resolve workplace issues proactively.
• Support facilities and workplace services activities and update records.

Skills

Customer-facing

Reception/Front of House

Communication

Organizational skills

MS Office

Job description

Workplace Experience Ambassador

Location: Landmark Building, St Peter's Square, 1 Oxford Street, Manchester, M1 4PB, UK.

Contract: Inside IR35 (Umbrella)

Duration: ASAP - 14 May 2027 (potential extension or permanent opportunity)

Hours: 16 hours per week, Monday-Thursday (9:30 AM - 12:30/1:00 PM)

Role Overview

We are seeking a proactive and customer-focused Workplace Experience Ambassador to support workplace operations within a busy multi-tenanted business building in central Manchester.

This is a hands-on, front-of-house role responsible for delivering an exceptional workplace experience for employees, visitors, and stakeholders. The successful candidate will take ownership of the office environment, ensuring the space remains welcoming, professional, organized, and fully operational while building strong relationships with occupiers, visitors, and the building landlord.

Initially offered as maternity cover, this position has the potential to convert into a full-time permanent role after approximately 9 months.

Key Responsibilities

• Deliver outstanding customer service to all internal and external visitors.
• Act as the main point of contact for front-of-house and workplace-related enquiries.
• Meet and greet visitors and provide a professional first impression.
• Conduct daily workplace inspections and walkarounds.
• Ensure office areas, meeting rooms, and communal spaces remain clean, tidy, and presentable.
• Coordinate meeting room, event, and workspace setups, including furniture, signage, and equipment.
• Maintain room booking schedules and workplace event calendars.
• Liaise daily with the landlord and building management team regarding workplace matters.
• Proactively identify and resolve workplace issues.
• Support facilities and workplace services activities as required.Maintain workplace records and administrative updates using company systems.

Essential Requirements

• Previous experience in a customer-facing environment.
• Experience within Reception, Front of House, Concierge, Hospitality, Workplace Experience, Facilities, or similar environments.
• Excellent verbal and written communication skills.
• Professional, polished, and confident when interacting with senior stakeholders.
• Strong organizational and administrative skills.
• Proficiency with Microsoft Office and workplace systems.
• Ability to work independently and take ownership of a workplace environment.
• Strong attention to detail and proactive approach to problem solving.

Desirable Experience

• Corporate reception experience.
• Concierge or hospitality background.
• Facilities or workplace coordination experience.
• Events and meeting room management.
• Experience within commercial office environments.
• Exposure to property management or landlord liaison activities.

Ideal Candidate

• Strong customer service background.
• Professional and highly presentable.
• Comfortable interacting with senior leaders and visitors.
• Self-motivated and proactive.
• Able to work effectively with minimal supervision.
• Takes pride in maintaining workplace standards.
• Reliable and capable of building strong stakeholder relationships.
• Thrives in a fast-paced environment.

What's in It for You?

• Opportunity to own and manage a workplace environment.
• Exposure to workplace operations and facilities management.
• Potential permanent career opportunity.
• Work within a prestigious
• location.
• Modern multi-tenanted office in central Manchester.
• Gym facilities available onsite.
• Complimentary breakfast and snacks.