Receptionist

CBRE Group, Inc.; Greater London; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

CBRE Group, Inc. in London is seeking a professional Receptionist to be the face of the workplace, delivering welcoming service to occupants, visitors, and staff. You will manage registration, passes, and access, ensuring safety procedures are communicated and followed.

Join our team to maintain a polished reception, coordinate meetings, assist with administrative duties, and provide local information. A customer-focused mindset and strong communication are essential.

Qualifications

• Experience in customer service, receptionist, or similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Proficient with Microsoft Office and business systems.
• Able to learn new technology quickly.
• Professional and customer-service minded.
• Detail-oriented with multitasking ability.
• Team-oriented with flexible attitude.
• Experience with booking/reservation or resource systems desirable.
• Good memory for visitors and stakeholders.

Responsibilities

• Deliver first-class customer service to building occupants, visitors, and guests.
• Meet, greet, and welcome visitors in a professional and friendly manner.
• Manage visitor registration, host notifications, and visitor access processes.
• Issue visitor passes and communicate site health, safety, and evacuation procedures.
• Maintain an immaculate and professional reception environment at all times.
• Coordinate meeting room bookings and visitor inductions.
• Arrange taxis and transportation requests through approved suppliers.
• Support the Facilities Management team with general administrative duties.
• Complete daily activity reports, logs, and operational checklists.
• Assist guests with luggage and storage arrangements when required.
• Provide local area information, directions, travel updates, and general assistance.
• Contribute to a collaborative and customer-focused workplace environment.

Skills

Customer service

Communication

Organisational skills

Time management

Multitasking

Team player

Professional demeanor

Attention to detail

Interpersonal skills

Tools

Microsoft Office

Booking systems

Job description

Receptionist (Workplace Ambassador)

Location: London

Be the Face of an Exceptional Workplace Experience

At CBRE, we're passionate about creating outstanding workplace experiences for our clients and their guests. We combine industry expertise with world-class service to deliver exceptional results.

We are seeking a professional, customer-focused Receptionist to join our team in London.As the first point of contact for visitors, residents, and callers, you'll play a key role in creating a welcoming, seamless, and memorable experience for everyone entering the workplace.

What You'll Be Doing

As Receptionist, you will:

• Deliver a first-class customer service experience to building occupants, visitors, and guests.
• Meet, greet, and welcome visitors in a professional and friendly manner.
• Manage visitor registration, host notifications, and visitor access processes.
• Issue visitor passes and communicate site health, safety, and evacuation procedures.
• Maintain an immaculate and professional reception environment at all times.
• Coordinate meeting room bookings and visitor inductions.
• Arrange taxis and transportation requests through approved suppliers.
• Support the Facilities Management team with general administrative duties.
• Complete daily activity reports, logs, and operational checklists.
• Assist guests with luggage and storage arrangements when required.
• Provide local area information, directions, travel updates, and general assistance.
• Contribute to a collaborative and customer-focused workplace environment.

What We're Looking For

We're interested in individuals who are passionate about delivering exceptional service and thrive in a professional corporate environment.

Essential Skills & Experience

• Previous experience in a customer service, receptionist, front-of-house, hospitality, or similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Comfortable using Microsoft Office and various business systems.
• Ability to quickly learn new technology and software platforms.
• A professional and confident approach with a strong customer-service mindset.
• Strong attention to detail and the ability to multitask effectively.
• Team-oriented with a proactive and flexible attitude.
• Experience using booking, reservation, or resource management systems is desirable.
• Ability to build rapport and remember visitors and regular stakeholders.

Why Join Us?

• Work within a professional and dynamic environment.
• Be part of a supportive and collaborative team.
• Opportunities for career development and progression.
• Exposure to a prestigious corporate workplace.
• Make a genuine impact on the daily experience of employees and visitors.