Workplace Experience Host - FTC Mat Cover 12 Months

CBRE; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

CBRE is seeking a Workplace Experience Host in London on a 12-month fixed-term basis to deliver a premier workplace experience for employees and guests. The role sits within the Workplace team and requires a positive, energetic presence to set the tone for the day and support administrative tasks as needed.

The successful candidate will provide exceptional guest service, manage the reception area, and coordinate with facilities and third-party providers while upholding CBRE standards and safety

Qualifications

• Strong communication skills and the ability to follow instructions and procedures.
• Ability to ask clarifying questions and prepare routine reports for internal teams.
• Ability to present information confidently to internal groups and larger staff.
• Intermediate Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook.
• Strong customer focus with a passion for delivering high standards and achieving business objectives.
• Results-oriented with the ability to manage multiple priorities.

Responsibilities

• Provide an exceptional guest experience to colleagues and visitors.
• Deliver personalized service to enhance the customer journey.
• Own the reception foyer and surrounding areas to create the best first impression.
• Support the Workplace Experience Team with administrative tasks like mail, events, desk bookings and locker management.
• Coordinate with suppliers and service providers and ensure compliant operations.
• Support onboarding activities including new employee orientation and first-day welcome.
• Assist with meeting coordination, event support, and office equipment management.
• Respond to workplace service requests and complaints from the building community.
• Maintain relationships with suppliers and ensure insurance documentation is up to date.

Skills

Strong communication

Asking clarifying questions

Presentation skills

Microsoft Office proficiency

Customer focus

Results oriented

Degree preferred

Education

Degree or higher education preferred

Tools

Word

Excel

PowerPoint

Outlook

SharePoint

Job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

Please note, this a 12 month FTC for Maternity Cover.

Workplace Experience Host

The Workplace Experience Host is responsible for delivering an exceptional workplace and guest experience, creating positive first impressions and ensuring excellent service delivery for employees, visitors and clients.

Role Summary

Collaborating within the Workplace team, the Experience Host embodies and delivers a 5-star experience with energy, passion and presence to all staff and guests onsite. This important position sets the tone for the overall workplace experience by creating the first human touchpoint and making a consistent, positive and welcoming impression. The role supports and coordinates workplace experience services, whilst providing administrative assistance where required. Services may be delivered directly by CBRE or through third-party service providers working alongside this role.

• Provide an exceptional guest experience to all colleagues and guests
• Deliver purposeful and personalised service to enhance the customer journey
• Take ownership of the reception foyer and surrounding areas to ensure the best first impression and workplace experience
• Support the Workplace Experience Team and wider CBRE community with administrative tasks including mail services, event management, desk booking and locker management
• Request building and equipment services as required
• Support onboarding activities, including new employee orientation, workflow assistance, equipment and software ordering and first-day welcome processes
• Provide administrative support including meeting coordination, event support, office equipment management and supply control
• Respond to workplace service requests and complaints from the building community
• Maintain relationships with suppliers and service providers
• Ensure all suppliers maintain current insurance documentation and contractual compliance requirements
• Support workplace safety standards for both CBRE employees and third-party service providers
• Manage facilities and office service requests, following through to completion and escalating recurring issues where appropriate
• Manage workplace stock and ensure suitable processes are in place to maintain optimum inventory levels

Experience Required

• Strong communication skills with the ability to comprehend and interpret instructions, correspondence and workplace procedures
• Ability to ask clarifying questions, prepare routine reports and communicate effectively with clients, colleagues and management
• Ability to present information confidently to internal teams and larger employee groups
• Basic financial knowledge and understanding of financial terminology and principles
• Strong problem-solving skills and the ability to manage complex situations with multiple considerations
• Intermediate Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook
• Comfortable using workplace technologies, digital applications, databases, cloud-based systems and work order management platforms
• Results-oriented with a passion for delivering high standards and achieving business objectives
• Strong customer focus with the ability to build and maintain effective working relationships
• Degree or further education qualification preferred
• Minimum 1-2 years' experience within Front Desk, Concierge, Hospitality, Room Management or Customer Service environments preferred
• Experience within Facilities Management and/or working with suppliers and contractors would be beneficial

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.