Front Desk Receptionist for GP Practice

The Wilbraham Surgery; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Wilbraham Surgery is seeking a friendly, organised Receptionist to be the first point of contact for patients in a busy GP practice. You will manage appointments, handle enquiries, and support day-to-day administration while delivering a professional and compassionate service.

You will greet patients and visitors in a courteous manner and contribute to a welcoming, efficient environment. You will book and amend appointments, respond to enquiries, process repeat prescriptions, and maintain

Qualifications

• Front desk reception skills
• Excellent communication and organisation
• Confidential handling of patient information

Responsibilities

• Provide a warm, courteous and professional reception service to patients and visitors
• Manage patient enquiries in person, by telephone, and online
• Book, amend and cancel appointments using the clinical system
• Process repeat prescription requests in line with practice protocols
• Maintain accurate and up-to-date patient records
• Scan, file and distribute clinical correspondence
• Support general administrative tasks to ensure smooth practice operations
• Liaise with clinicians and other staff to support patient care

Job description

The Wilbraham Surgery is seeking a friendly, organised Receptionist to be the first point of contact for patients in a busy GP practice. You will manage appointments, handle enquiries, and support day-to-day administration while delivering a professional and compassionate service.

You will greet patients and visitors in a courteous manner and contribute to a welcoming, efficient environment. You will book and amend appointments, respond to enquiries, process repeat prescriptions, and maintain