Front Desk Receptionist — Create Memorable Stays

Hotel Indigo London K West Shepherd'S Bush; London Borough of Hammersmith and Fulham; Sur place; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Pension with company contributions

50% discount in all our restaurants & 

Spa treatments across our properties

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Extensive discounts on our benefits平台

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme – 24/7

Bike to work scheme

Recommend a Friend incentive

Free meals on duty

Social squads and recognition schemes

Résumé du poste

Hotel Indigo London K West Shepherd’s Bush is seeking a Front Desk Receptionist to warmly welcome guests and manage check-ins, bookings, and guest inquiries in a fast-paced neighbourhood hotel.

You will greet guests, handle payments, assist with local recommendations, and coordinate with Housekeeping to ensure a smooth stay. A genuine hospitality mindset and flexibility for shifts are essential.

Qualifications

• Previous front office, reception, or customer service experience.
• Great communication and problem-solving skills.
• Familiarity with hotel systems (Opera Cloud is a plus).
• Tech-savviness and attention to detail.
• Flexibility to work shifts, including evenings, nights, weekends, and public holidays.
• A collaborative, team-focused attitude and positive energy.
• A passion for hospitality and guest experience!

Responsabilités

• Warm welcomes: Greet every guest with genuine enthusiasm, check them in and out efficiently, assist with luggage and create a positive first and last impression.
• Be their go-to: Assist with everything from local tips to room preferences, dinner bookings to billing queries; you’ll be the heartbeat of the guest journey.
• Keep the conversation flowing: Engage with IHG Rewards Club members and returning guests, and always personalise your service where you can.
• Handle the details: Take bookings, process payments, manage reservations, and answer phones; all with confidence and clarity.
• Support operations: Maintain guest records, assist with room allocations, and liaise with Housekeeping and other teams to ensure every stay goes smoothly.
• Keep things safe: Follow all hotel policies and procedures including health & safety, key control, and guest privacy protocols.

Connaissances

Customer service

Communication

Problem solving

Teamwork

Tech-savvy

Outils

Opera Cloud

Description du poste

Hotel Indigo London K West Shepherd’s Bush is seeking a Front Desk Receptionist to warmly welcome guests and manage check-ins, bookings, and guest inquiries in a fast-paced neighbourhood hotel.

You will greet guests, handle payments, assist with local recommendations, and coordinate with Housekeeping to ensure a smooth stay. A genuine hospitality mindset and flexibility for shifts are essential.