Front Desk Supervisor: Elevate Guest Experience

Hotel Indigo; Greater London; Presencial; GBP 27 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension with company contributions

50% discount in all our restaurants

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Resumo da oferta

Hotel Indigo K West Shepherd’s Bush in London is seeking a Reception Supervisor to lead our Front of House team on the floor, ensuring smooth check-ins, warm welcomes, and standout service.

You’ll oversee the shift, coach receptionists, drive upselling and guest satisfaction, and keep accurate room allocations and billing. This on-site role requires flexibility including nights, weekends, and holidays, with a 40-hour weekly rota.

Qualificações

• Front Office or Reception experience in a hotel.
• Supervisory or shift leader experience.
• Knowledge of Opera Cloud or hotel systems.
• Strong interpersonal and communication skills.
• Ability to manage priorities during busy shifts.
• Flexible working pattern including nights, weekends and holidays.
• Attention to detail and passion for great service.

Responsabilidades

• Oversee Front of House during shifts, assisting guest enquiries with empathy.
• Ensure interactions reflect service culture and brand promises.
• Train, coach, and motivate Front Desk staff.
• Support upselling and drive daily revenue targets.
• Ensure accurate room allocations, billing, audits, and guest profiles.
• Coordinate handovers to incoming teams and departments.
• Be proactive during VIP arrivals and guest recovery.

Conhecimentos

Front Office Experience

Supervisory Experience

Opera Cloud

Interpersonal Skills

Guest Service Orientation

Shift Leadership

Ferramentas

Opera Cloud

Descrição da oferta de emprego

Hotel Indigo K West Shepherd’s Bush in London is seeking a Reception Supervisor to lead our Front of House team on the floor, ensuring smooth check-ins, warm welcomes, and standout service.

You’ll oversee the shift, coach receptionists, drive upselling and guest satisfaction, and keep accurate room allocations and billing. This on-site role requires flexibility including nights, weekends, and holidays, with a 40-hour weekly rota.