Front Desk Receptionist — Create Memorable Guest Moments

Indigokwest; Greater London; Hybrid; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Pension with company contributions

50% discount in restaurants and spa

Team member and Friends & Family rates

Free meals on duty

IHG Employee rate

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme

Development programmes

Bike to work scheme

Recommend a Friend incentive

Zusammenfassung

Hotel Indigo K West Shepherd’s Bush is looking for a Front Desk Receptionist to warmly welcome guests, manage check-ins and assist with luggage, ensuring every arrival feels at home and starts their stay with a smile.

You'll work 40 hours per week on a shift rota, including evenings and weekends, with pension contributions, staff discounts across restaurants, free meals on duty, and opportunities for growth within the IHG family.

Qualifikationen

• Previous front office, reception, or customer-service experience.
• Excellent communication and problem-solving abilities.
• Familiarity with hotel systems (Opera Cloud is a plus).
• Tech-savvy with attention to detail.
• Flexibility to work evenings, weekends, and public holidays.

Aufgaben

• Warm welcomes and efficient check-in/out; assist with luggage.
• Be the go-to for local tips, room preferences, and bookings.
• Engage with guests and personalise service for returning visitors.
• Handle bookings, payments, reservations, and phone calls.
• Coordinate with Housekeeping to ensure smooth stays.
• Follow health, safety, and privacy policies.

Kenntnisse

Front desk experience

Communication skills

Problem solving

Team player

Customer service

Tools

Opera Cloud software

Jobbeschreibung

Hotel Indigo K West Shepherd’s Bush is looking for a Front Desk Receptionist to warmly welcome guests, manage check-ins and assist with luggage, ensuring every arrival feels at home and starts their stay with a smile.

You'll work 40 hours per week on a shift rota, including evenings and weekends, with pension contributions, staff discounts across restaurants, free meals on duty, and opportunities for growth within the IHG family.