Receptionist

Indigokwest; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in restaurants and spa

Team member and Friends & Family rates

Free meals on duty

IHG Employee rate

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme

Development programmes

Bike to work scheme

Recommend a Friend incentive

Job summary

Hotel Indigo K West Shepherd’s Bush is looking for a Front Desk Receptionist to warmly welcome guests, manage check-ins and assist with luggage, ensuring every arrival feels at home and starts their stay with a smile.

You'll work 40 hours per week on a shift rota, including evenings and weekends, with pension contributions, staff discounts across restaurants, free meals on duty, and opportunities for growth within the IHG family.

Qualifications

• Previous front office, reception, or customer-service experience.
• Excellent communication and problem-solving abilities.
• Familiarity with hotel systems (Opera Cloud is a plus).
• Tech-savvy with attention to detail.
• Flexibility to work evenings, weekends, and public holidays.

Responsibilities

• Warm welcomes and efficient check-in/out; assist with luggage.
• Be the go-to for local tips, room preferences, and bookings.
• Engage with guests and personalise service for returning visitors.
• Handle bookings, payments, reservations, and phone calls.
• Coordinate with Housekeeping to ensure smooth stays.
• Follow health, safety, and privacy policies.

Skills

Front desk experience

Communication skills

Problem solving

Team player

Customer service

Tools

Opera Cloud software

Job description

Be the smilethey remember.

At HotelIndigo K West Shepherd’s Bush, we don’t just check guests in, we welcomethem into the story of the neighbourhood. As a Front Desk Receptionist,you’ll be the friendly face that makes each guest feel instantly at home. Fromseamless check-ins to tailored recommendations, you’ll create meaningfulmoments that make our guests’ stay unforgettable.

What’s Our Story?

Hotel Indigo is about creating authentic localexperiences. That means reflecting the creative energy of Shepherd’s Bushthrough every interaction: bold, effortless, and full of personality. Whetherit’s helping a guest find the best late-night music spot or solving a billingquery with calm confidence, our Front of House team brings hospitality to life.

Here’s whatyou can look forward to as our Front Desk Receptionist:

Annualsalary: £27,900

• Pension with company contributions
• 50% discount in all our restaurants and Spatreatments across our properties
• Team member and Friends & Family rates acrossour properties
• Complimentary stay after passing probation
• IHGEmployee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Access to Healthcare cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP,mental health support, and wellbeing
• World-class development programmes and growthopportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make yourvoice heard and celebrate success

A Day in Your Neighbourhood

• Warm welcomes: Greet every guest with genuine enthusiasm, check them in and outefficiently, assist with luggage and create a positive first and lastimpression.
• Be their go-to: Assist with everything from local tips to room preferences, dinnerbookings to billing queries; you’ll be the heartbeat of the guest journey.
• Keep the conversation flowing: Engage with IHG Rewards Club members and returningguests, and always personalise your service where you can.
• Handle the details: Take bookings, process payments, managereservations, and answer phones; all with confidence and clarity.
• Support operations: Maintain guest records, assist with roomallocations, and liaise with Housekeeping and other teams to ensure every staygoes smoothly.
• Keep things safe: Follow all hotel policies and procedures including health & safety,key control, and guest privacy protocols.

You will be required to work 40 hours per week on ashift rota over 5 days out of 7.

What’s Your Story?

You’re friendly, confident, and cool underpressure. You love interacting with people and you’re always one step aheadwhen it comes to their needs. Ideally, for the Front Desk Receptionist role, you’llalso bring:

• Previous front office, reception, or customerservice experience
• Great communication and problem-solving skills
• Familiarity with hotel systems (Opera Cloud isa plus)
• Tech-savviness and attention to detail
• Flexibility to work shifts, includingevenings, nights, weekends, and public holidays
• A collaborative, team-focused attitude andpositive energy
• A passion for hospitality and guestexperience!

If you’re ready to create moments that guestsremember long after check-out, we want to hear your story. Join us as Front Desk Receptionist at Hotel Indigo K West Shepherd’s Bush,and help us make every arrival feel like coming home.

All applicants must have existing rights to work status in the UK.