Hospitality Front Desk: Guest Experience Champion

Hotel Indigo; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in all restaurants andSpa

Team member and Friends & Family rates

Complimentary stay after probation

IHG Employee rate across 6000 hotels

Healthcare cash plan

Interest-free season ticket loan

Employee Assistance Programme – 24/7

Development programmes and growth

Bike to work scheme

Recommend a Friend incentive

Free meals on duty

Social squads and recognition

Job summary

Hotel Indigo K West Shepherd’s Bush is hiring a Receptionist to warmly welcome guests and manage check-in/out with efficiency. You’ll tailor recommendations, handle bookings, and resolve queries, becoming the heartbeat of the guest journey.

The role requires strong communication, experience in front office or customer service, and flexibility for shift work. You will work a 40-hour week on a rotating rota, delivering personalised service while following hotel policies and privacy standards.

Qualifications

• Previous front office, reception, or customer service experience
• Great communication and problem-solving skills
• Familiarity with hotel systems (Opera Cloud is a plus)
• Tech-savviness and attention to detail
• Flexibility to work shifts, including evenings, nights, weekends, and public holidays
• A collaborative, team-focused attitude and positive energy
• A passion for hospitality and guest experience

Responsibilities

• Warm welcomes: Greet guests, check them in and out efficiently, assist with luggage and create a positive first and last impression
• Be their go-to: Assist with local tips, room preferences, dining bookings, and billing queries
• Keep the conversation flowing: Engage with loyalty members and returning guests, personalise service
• Handle the details: Take bookings, process payments, manage reservations, answer phones
• Support operations: Maintain guest records, assist with room allocations, liaise with Housekeeping
• Keep things safe: Follow health & safety, key control, and guest privacy protocols

Skills

Front office

Customer service

Communication

Problem-solving

Teamwork

Tech-savviness

Tools

Opera Cloud

Job description

Hotel Indigo K West Shepherd’s Bush is hiring a Receptionist to warmly welcome guests and manage check-in/out with efficiency. You’ll tailor recommendations, handle bookings, and resolve queries, becoming the heartbeat of the guest journey.

The role requires strong communication, experience in front office or customer service, and flexibility for shift work. You will work a 40-hour week on a rotating rota, delivering personalised service while following hotel policies and privacy standards.