Front Desk Receptionist

Elizabeth School of London; Leeds; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave 7.2 weeks

Sick pay

Employee assistance programme (HA Wise

Virtual GP access (Livi)

Speak Up Service

Wellbeing support services (Wisdom)

Financial, legal and medical advice (M

Life & Leadership coaching (Wisdom)

Discounts & perks (Bright Exchange)

Self development trainings

Job summary

The Elizabeth School of London (ESL) is seeking a Front Desk Receptionist to be the first point of contact for students, staff and visitors across its campuses. You will provide outstanding customer service, answer inquiries and direct visitors to the appropriate offices and rooms.

Responsibilities include managing the reception area, scheduling and coverage, handling calls, and performing general administrative tasks.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and multitasking.
• Proficient in Microsoft Office and telephone systems.
• Experience in customer service and front-desk reception is a plus.
• Knowledge of university policies or campus layout is advantageous.

Responsibilities

• Greet and assist visitors at the main reception, delivering a friendly and professional first impression.
• Manage front desk operations, maintain a clean area, and coordinate reception coverage during business hours.
• Provide administrative support, update directories, and assist during events and meetings.

Skills

Excellent communication

Organizational skills

Microsoft Office

Telephone systems

Customer service experience

Knowledge of university policies

Education

High school diploma or equivalent

Office administration certification

Tools

Office telephone system

Job description

The Elizabeth School of London (ESL) is a higher education provider committed to offering relevant, high-quality programmes on campuses across six major cities including London, Birmingham, Leeds, Leicester, Manchester, and Northampton. With an inclusive approach to the recruitment of students, we provide one-to-one academic and career guidance with the purpose of widening access to higher education among groups currently under- represented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve.

Role of Front Desk Receptionist:

The receptionist serves as the first point of contact for students, staff, and visitors at the university's main reception area. The receptionist provides exceptional customer service, handles inquiries, and ensures efficient operations of the front desk. This role requires strong communication, organisational, and interpersonal skills to create a welcoming and informative environment for all visitors.

Responsibilities:

Greet and Assist Visitors

• Welcome all visitors, including students, faculty, staff, and external guests.
• Provide a friendly, professional, and positive first impression of the university.
• Answer inquiries and provide accurate information regarding university services, facilities, and campus events.
• Direct visitors to appropriate offices, classrooms, or departments.
• Handle phone calls, transferring calls to the appropriate individuals or departments.

Manage Front Desk Operations

• Maintain a clean and organised reception area.
• Manage the reception schedule, ensuring adequate coverage during business hours.
• Monitor and manage visitor access to the campus, including issuing visitor passes when required.

Administrative Support

• Assist in various administrative tasks, including filing, photocopying, scanning, and data entry.
• Update and maintain student and staff directories.
• Provide administrative support during university events and meetings.

Health and Safety

• Ensure compliance with health and safety regulations at the front desk area.
• Monitor and report any security or safety concerns to appropriate personnel.
• Assist in emergency procedures, such as evacuation protocols or first aid response.

Collaboration and Teamwork

• Collaborate with other university staff to ensure smooth operations and effective communication.
• Participate in staff meetings and training sessions as required.
• Foster a positive and inclusive work environment.

Qualifications and Skills

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Proven experience as a receptionist or in a customer service role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to multitask and prioritise tasks.
• Proficient in using office software (e.g., Microsoft Office Suite) and telephone systems.
• Knowledge of university policies, services, or campus layout is an advantage.
• Friendly, approachable, and professional behaviour.
• Ability to handle difficult or demanding situations with tact and diplomacy.
• Flexibility to work occasional evenings or weekends, as required.
• Annual leave (7.2 weeks)
• Company Sick Pay
• Employee Assistance Programme (HA Wisdom Wellbeing)
• Virtual GP access (Livi)
• 'Speak Up Service' - confidential support service to report any workplace concerns
• Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
• Financial, legal and medical advice services provided (Wisdom)
• Life & Leadership coaching (Wisdom)
• Financial coaching (MUNNY)
• Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
• Self development and Self taught trainings