Student Finance Officer

Elizabeth School of London; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual leave 7.2 weeks

Pension scheme

Sick pay

Maternity/Paternity pay

Wellbeing support

Virtual GP access

Speak Up Service

Confidential counselling

Financial/legal/medical advice

Life & Leadership coaching

Discounts and perks

Self-development trainings

Job summary

Elizabeth School of London is seeking a diligent Student Fees and Financial Support Officer to join the Student Fees and Financial Support Team. You will deliver student finance guidance, advise applicants, and ensure smooth operation of financial processes across campus.

Experience in higher education and proficiency with Microsoft Office are preferred. This role offers development opportunities and a collaborative work environment across several city campuses.

Qualifications

• Experience of working under pressure and managing priorities.
• Experience of providing advice to students and applicants
• Experience of using Microsoft Word, Excel, Teams, OneDrive and PowerPoint.
• Excellent interpersonal skills and the ability to communicate effectively.
• The ability to organize your own work, and the work of others, prioritizing workload to meet key deadlines.
• A high degree of accuracy and the ability to pay close attention to detail.
• The ability to remain calm under pressure.
• The ability to build and maintain relationships with key stakeholders in a professional manner.
• The ability to analyse and interpret data.

Responsibilities

• Support in the delivery of all student finance-related activities.
• Provide professional advice and information to students and prospective students.
• Be conversant with student finance regulations.
• Support the development and enhancement of Student Finance systems and processes.
• Coordinate student finance information and communications including the student finance web pages, calendar and training activities.
• Develop and maintain systems to ensure oversight of the operation of student finance processes.
• Deliver advice with casework on areas including tuition fees, payments, registration, funds and bursaries.
• Provide financial support by signposting, referring students to appropriate services within and external to the University.
• Support in maintaining a strong proactive customer-focused service to students.

Skills

Under pressure

Student advice

Microsoft Office

Interpersonal skills

Time management

Attention to detail

Stakeholder relations

Data analysis

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

OneDrive

PowerPoint

Job description

Working schedule: Monday to Friday, 9am-5pm

About Us

The Elizabeth School of London (ESL) is a higher education provider committed to offering relevant, high-quality programmes on campuses across six major cities including London, Birmingham, Leeds, Leicester, Manchester, and Northampton. With an inclusive approach to the recruitment of students, we provide one-to-one academic and career guidance with the purpose of widening access to higher education among groups currently under- represented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve.

Full Job Description

The Student Fees and Financial Support Team at Elizabeth School of London pride itself in supporting our students with information and advice on student finance matters to help make informed choices whilst ensuring financial sustainability and growth of the University.

We are committed in the promotion of enhanced student experience and success by providing financial support and awareness with the means of tailored resources. In seeking to achieve our objectives, we work in close partnership with key external and internal stakeholders across the university including Faculty academic and professional staff as well as professional services staff and students.

The Student Finance Officer role will be central to ensuring that the team operates effectively, coherently and consistently in achieving its objectives.

Key Responsibilities

• Support in the delivery of all student finance-related activities.
• Provide professional advice and information to students and prospective students.
• Be conversant with student finance regulations.
• Support the development and enhancement of Student Finance systems and processes.
• Coordinate student finance information and communications including the student finance web pages, calendar and training activities.
• Develop and maintain systems to ensure oversight of the operation of student finance processes.
• Deliver advice with casework on areas including tuition fees, payments, registration, funds and bursaries.
• Provide financial support by signposting, referring students to appropriate services within and external to the University.
• Support in maintaining a strong proactive customer-focused service to students.

Candidates will have experience of working in higher education, or a similar environment and should have

• Experience of working under pressure and managing priorities.
• Experience of providing advice to students and applicants
• Experience of using Microsoft packages such as Word, Excel, Teams, OneDrive and PowerPoint.
• Excellent interpersonal skills and the ability to communicate effectively.
• The ability to organize your own work, and the work of others, prioritizing workload to meet key deadlines.
• A high degree of accuracy and the ability to pay close attention to detail.
• The ability to remain calm under pressure.
• The ability to build and maintain relationships with key stakeholders in a professional manner.
• The ability to analyse and interpret data.

Benefits

• Annual leave (7.2 weeks)
• Workplace pension scheme.
• Company Sick Pay.
• Statutory maternity and paternity pay.
• Employee Assistance Programme (HA Wisdom Wellbeing)
• Virtual GP access (Livi)
• 'Speak Up Service' - confidential support service to report any workplace concerns
• Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
• Financial, legal and medical advice services provided (Wisdom)
• Life & Leadership coaching (Wisdom)
• Financial coaching (MUNNY)
• Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
• Self-development and Self-taught trainings