Attendance & Intervention Officer

Elizabeth School of London; Leicester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave 7.2 weeks

Company Sick Pay

Employee Assistance Programme (HAWis/W

Virtual GP access (Livi)

Speak Up Service

Job summary

The Elizabeth School of London (ESL) is seeking an Attendance and Intervention Support role to coordinate registry support and enhance student engagement across campuses. You will work with stakeholders to monitor attendance, progression and retention, while guiding students on course choices and academic pathways.

Collaborating with partner universities, you will ensure accurate data, timely communication, and compliance with complex regulations.

Qualifications

• Bachelor’s degree from a recognised university.
• Knowledge in Customer Service Standards.
• Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy.
• Highly developed oral and written communication skills.
• Ability to work on own initiative, demonstrating a positive approach to problem solving.
• Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.

Responsibilities

• Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
• Monitor, coordinate, and assess student progression and retention rates.
• Organize activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
• Provide support and guidance to students on course selection and academic progression.
• Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
• Proactively address the requirements of both students and educational institutions.
• Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
• Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
• Work with the Attendance and Intervention Lead /Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
• Offer expertise on procedures and regulations related to the Registry and partner universities, briefing staff when necessary and addressing non-compliance issues.
• Plan and conduct events and workshops as part of the Attendance role.
• Demonstrate experience of delivering high profile, complex activities that involve liaison with external stakeholders.
• Assist in developing new assessment strategies, that can improve student engagement and retention.

Skills

Customer Service Standards

Oral and written communication

Prioritisation under deadlines

Problem solving

Willingness to learn

Self-motivation

Education

Bachelor’s degree

Higher Education Experience

Job description

Working Hours: Monday to Friday, 9am-5pm

About the Elizabeth School of London

The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton.

With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction.

Purpose of the role

To provide Attendance and Intervention support within ESL Group as part of a team focused on supporting group wide activities and processes You will work closely with stakeholders and coordinate Registry support functions to support the student journey.

Main Duties and Responsibilities

• Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
• Monitor, coordinate, and assess student progression and retention rates.
• Organize activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
• Provide support and guidance to students on course selection and academic progression.
• Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
• Proactively address the requirements of both students and educational institutions.
• Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
• Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
• Work with the Attendance and Intervention Lead /Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
• Offer expertise on procedures and regulations related to the Registry and partner universities, briefing staff when necessary and addressing non-compliance issues.
• Plan and conduct events and workshops as part of the Attendance role.
• Demonstrate experience of delivering high profile, complex activities that involve liaison with external stakeholders.
• Assist in developing new assessment strategies, that can improve student engagement and retention.

Skills and Qualifications

• Bachelor’s degree from a recognised university
• Knowledge in Customer Service Standards
• Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
• Highly developed oral and written communication skills
• Ability to work on own initiative, demonstrating a positive approach to problem solving.
• Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.
• Higher Education Experience
• Customer Service Qualification
• Annual leave (7.2 weeks)
• Company Sick Pay
• Employee Assistance Programme (HA Wisdom Wellbeing)
• Virtual GP access (Livi)
• 'Speak Up Service' - confidential support service to report any workplace concerns
• Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
• Financial, legal and medical advice services provided (Wisdom)
• Life & Leadership coaching (Wisdom)
• Financial coaching (MUNNY)
• Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
• Self development and Self taught trainings