Receptionist

PEN Group; Greater London; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Annual leave (7.2 weeks)

Workplace pension scheme

Company Sick Pay

Statutory maternity and paternity pay

Employee Assistance Programme (HAWis-?

Virtual GP access (Livi)

Speak Up Service

Wellbeing and counselling support (Wis

Financial, legal and medical advice (M

Life & Leadership coaching (Wisdom)

Discounts and perks (Bright Exchange)

Self-development and self-taught培训

Job summary

Planet Education Network (PEN) is seeking a professional Receptionist for our Head Office. This part-time role covers front-of-house duties, light administrative tasks, and meeting room coordination.

You’ll welcome visitors, guide students and staff, handle calls and emails, and support senior management with routine duties. Key skills include strong communication, organisation, MS Office proficiency, and a professional demeanor.

Qualifications

• Minimum 1 year experience in receptionist, admin or customer-facing role.
• Excellent verbal and written communication skills.
• Professional, friendly approach with strong interpersonal skills.
• Highly organised with good time management and attention to detail.
• Experience in educational or corporate settings preferred.

Responsibilities

• Greet visitors, staff and students in a courteous, professional manner.
• Handle incoming calls and emails, redirect queries as appropriate.
• Maintain a clean, organised reception area and issue visitor passes.
• Provide directions to floors/offices and assist with room bookings.
• Coordinate meeting rooms, refreshments, and materials as needed.
• Offer light administrative support to senior management.
• Monitor stock levels of office supplies and manage replenishments.
• Perform routine admin tasks (photocopying, scanning, filing, data entry).
• Support courier services, mail flow, health & safety and office compliance.

Skills

Communication skills

Interpersonal skills

Time management

Organisation

MS Office

Tools

Microsoft Office

Job description

Employment Type: Part Time – Thursday and Friday, 12:00pm to 8:00pm (weekend availability on request, depending on business needs).

About Planet Education Network (PEN)

Planet Education Network (PEN) is a dynamic and growing organisation dedicated to supporting the delivery of high-quality education. Our Head Office serves as the operational hub for internal teams, external stakeholders, and student-facing services. We are committed to maintaining a professional, welcoming environment that reflects our values of integrity, service, and excellence.

Role Overview

We are looking for a professional, organised, and approachable Receptionist to join our Head Office team. As the first point of contact for visitors, staff, and students, the Receptionist plays a key role in ensuring a smooth and efficient front-of-house operation. This position also involves light administrative duties, meeting room coordination, stock control, and general support to senior management.

Key Responsibilities

Reception & Visitor Management

• Greet all visitors, students, and staff in a courteous and professional manner.
• Manage incoming calls and emails, redirect queries as appropriate.
• Maintain a clean, organised, and welcoming reception area.
• Issue visitor passes and monitors access in line with security protocols.

Student Direction & Access

• Provide students with clear directions to their assigned university floor or department.
• Offer general guidance on finding the correct office, classroom, or course-related area.
• Ensure students sign in where required and have appropriate access.

Meeting Room & Office Coordination

• Manage bookings and setup of meeting rooms.
• Ensure rooms are clean, well-equipped, and ready for use.
• Assist with meeting logistics including refreshments and materials when needed.

Support to Senior Management

• Provide basic administrative support including document handling, scheduling assistance, and internal coordination.
• Maintain professionalism and discretion when handling sensitive information.

Stock & Supplies Management

• Monitor stock levels of office supplies, stationery, and refreshments.
• Keep accurate inventory records and manage replenishments efficiently.

General Administrative Support

• Perform routine administrative duties such as photocopying, scanning, filing, and data entry.
• Support internal communications and assist with organising office events or staff meetings.
• Coordinate courier services and incoming/outgoing mail.

Health, Safety & Office Compliance

• Ensure compliance with health and safety procedures in reception and shared spaces.
• Report any facilities issues or safety concerns to the appropriate department.
• Support emergency and evacuation protocols when necessary.

Candidate Requirements

• Previous experience in a receptionist minimum 1 year, administrative, or customer-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a professional and friendly approach.
• Highly organised with good time management and attention to detail.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Ability to handle multiple tasks efficiently in a fast-paced office environment.
• Professional appearance and attitude.
• Experience in an educational or corporate setting.
• Familiarity with basic front-desk systems and visitor protocols.

What We Offer

• A professional and supportive working environment.
• A key role within a respected and growing organisation.
• Opportunities for growth and development.
• Annual leave (7.2 weeks)
• Workplace pension scheme.
• Company Sick Pay.
• Statutory maternity and paternity pay.
• Employee Assistance Programme (HA Wisdom Wellbeing)
• Virtual GP access (Livi)
• 'Speak Up Service' - confidential support service to report any workplace concerns
• Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
• Financial, legal and medical advice services provided (Wisdom)
• Life & Leadership coaching (Wisdom)
• Financial coaching (MUNNY)
• Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
• Self-development and Self-taught trainings