Front Desk & Patient Care Coordinator - Private Healthcare

Empower Digital Limited; Windlesham; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Business mileage paid

Full training on procedures

Close team working with CEO

Job summary

Empower Digital Limited operates a small private GP and dental membership practice on the Surrey Heath/Berkshire border. We seek a Receptionist/Patient Care Coordinator to run front-of-house, working closely with the CEO and Medical Director, owning day-to-day running of the practice including clinics, referrals, membership, stock and payments.

You will be the first and last point of contact for patients, with responsibility for bookings, admin, finance and supplier coordination.

Qualifications

• Experience in front-of-house or patient coordination in healthcare.
• Polished phone manner; able to handle high-expectation clients.
• Highly organised; manage multiple diaries and trackers.
• Looks ahead and takes ownership; chases tasks through to completion.
• Confidentiality and GDPR awareness; data handling best practices.
• Experience with CRM, practice management systems and MS 365/SharePoint.

Responsibilities

• Front of house: welcome, greet patients, answer calls, manage emails and bookings.
• Run the clinics: ensure bookings, payments, paperwork and supplies are ready; support clinicians.
• Clinical admin: organise tests, referrals and lab work; keep trackers updated.
• Membership: manage memberships, renewals and annual health checks; keep CRM accurate.
• Finance admin: take payments, raise invoices, monthly statements, chase outstanding items.
• Stock and premises: monthly stock checks, ordering, opening/closing the practice daily.
• Business coordination: support CEO with projects; liaise with suppliers; weekly updates.

Skills

Front of house

CRM

MS 365

Phone etiquette

Invoicing

GDPR

Driving licence

Tools

Semble

Practice management systems

Job description

Empower Digital Limited operates a small private GP and dental membership practice on the Surrey Heath/Berkshire border. We seek a Receptionist/Patient Care Coordinator to run front-of-house, working closely with the CEO and Medical Director, owning day-to-day running of the practice including clinics, referrals, membership, stock and payments.

You will be the first and last point of contact for patients, with responsibility for bookings, admin, finance and supplier coordination.