Receptionist / Patient Care Coordinator

Empower Digital Limited; Windlesham; Presencial; GBP 26.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Business mileage paid

Full training on procedures

Close team working with CEO

Descripción de la vacante

Empower Digital Limited operates a small private GP and dental membership practice on the Surrey Heath/Berkshire border. We seek a Receptionist/Patient Care Coordinator to run front-of-house, working closely with the CEO and Medical Director, owning day-to-day running of the practice including clinics, referrals, membership, stock and payments.

You will be the first and last point of contact for patients, with responsibility for bookings, admin, finance and supplier coordination.

Formación

• Experience in front-of-house or patient coordination in healthcare.
• Polished phone manner; able to handle high-expectation clients.
• Highly organised; manage multiple diaries and trackers.
• Looks ahead and takes ownership; chases tasks through to completion.
• Confidentiality and GDPR awareness; data handling best practices.
• Experience with CRM, practice management systems and MS 365/SharePoint.

Responsabilidades

• Front of house: welcome, greet patients, answer calls, manage emails and bookings.
• Run the clinics: ensure bookings, payments, paperwork and supplies are ready; support clinicians.
• Clinical admin: organise tests, referrals and lab work; keep trackers updated.
• Membership: manage memberships, renewals and annual health checks; keep CRM accurate.
• Finance admin: take payments, raise invoices, monthly statements, chase outstanding items.
• Stock and premises: monthly stock checks, ordering, opening/closing the practice daily.
• Business coordination: support CEO with projects; liaise with suppliers; weekly updates.

Conocimientos

Front of house

CRM

MS 365

Phone etiquette

Invoicing

GDPR

Driving licence

Herramientas

Semble

Practice management systems

Descripción del empleo

We are a small, CQC-registered private GP and dental membership practice on the Surrey Heath / Berkshire border, operating from two sites, one within a private hospital. We offer private GP care, annual health checks, dental care and a membership service to individuals and families who expect a personal, premium standard of care.

We are a small business, and this is a central role in it. We are looking for a Receptionist / Patient Care Coordinator to run the front of the practice, working closely and directly with the CEO and Medical Director every day. You will be the first and last point of contact for every patient, and you will own the day-to-day running of the practice: diaries, clinics, referrals, membership, stock and payments.

This is a hands-on role with real responsibility, for someone who takes ownership, looks ahead, and takes pride in patients being looked after properly.

What you will do

• Front of house. Be the welcoming, calm, professional face and voice of the practice. Answer calls promptly, deal with emails the same day, greet patients and see them off, and turn new enquiries into bookings
• Run the clinics. Look ahead at every clinic each week and each day so that bookings, payments, paperwork and supplies are all in place before the clinician walks in. Support the clinician during clinic and action their plan afterwards
• Clinical admin. Organise blood tests, specialist and imaging referrals and laboratory collections, and keep a tracker so nothing is lost or left unchased
• Membership. Introduce our membership to every new patient, look after existing members, manage renewals and annual health checks, and keep the CRM accurate
• Finance admin. Take payments, raise invoices, prepare monthly statements, chase what is outstanding and check supplier invoices
• Stock and premises. Monthly stock checks, ordering, and opening and closing the practice each day
• Business coordination. Keep track of the projects the CEO has in motion, be the point of contact for outside suppliers (website, marketing, advertising), help develop local partnerships, and give the CEO a short weekly update

Experience

• Experience in a front-of-house, reception or patient/customer coordination role, ideally in a private healthcare, dental, hospitality or members' club setting
• Warm, confident and polished on the phone and in person; comfortable with discerning, high-expectation clients
• Highly organised: able to run several diaries, trackers and processes at once without dropping anything
• Looks ahead and takes ownership. Chases things through to completion without being asked
• Confident with technology: practice management systems, CRM, Microsoft 365/SharePoint, email and spreadsheets
• Numerate and accurate: comfortable with invoicing, payments and reconciling figures
• Understands confidentiality and GDPR and applies it instinctively
• Full UK driving licence and own car (business mileage is paid)

Desirable

• Experience in a private GP, dental or clinic setting, or with a practice management system such as Semble
• Experience selling or promoting a membership or subscription service
• Experience coordinating suppliers, contractors or small projects
• Familiarity with social media content or community outreach

Hours

25 to 45 hours a week. Part-time or full-time, with the option to grow the hours over time. We are flexible on the pattern for the right person. Some weekend work is involved

Location

Surrey Heath / Berkshire border. Based at our main practice site, with a monthly visit to our second site and occasional travel to collect supplies

Salary

£26,000 to £28,000 full-time equivalent, pro rata for part-time hours, depending on experience

Benefits

• Business mileage paid at 45p per mile
• Full training on all practice procedures
• A small, close team working directly with the CEO

Start

As soon as possible

Requirements

• Right to work in the UK
• Full UK driving licence
• An enhanced DBS check will be required