Receptionist & Admin at Family-Run Garage | Great Benefits

Equals One Ltd; Walter's Ash; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

28 days’ holiday including BH

Company pension

Free on-site parking

Free MOT and employee discounts

Social events

Celebratory cakes

Job summary

Equals One Ltd is seeking a friendly Receptionist/Administrator for an on-site role in High Wycombe. The position offers a competitive salary and a range of benefits, with duties covering reception, diary management, invoicing, and general admin support.

You will be the first point of contact for customers, handling calls, queries and installations, while maintaining accurate records and providing efficient office support. A positive attitude and reliable team player is essential.

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Excellent communication and interpersonal skills, with a friendly, polite and professional manner.
• Confident telephone manner and a genuine commitment to providing excellent customer service.
• Good computer literacy and the ability to learn new systems.
• Ability to manage multiple tasks, prioritise workloads and work efficiently in a busy environment.
• A positive, enthusiastic and flexible approach to work.
• Ability to work independently as well as collaboratively within a small, friendly team.
• Previous reception, administration or customer service experience would be beneficial.
• Knowledge of vehicles or previous experience within the motor trade would be an advantage but is not essential.

Responsibilities

• Ensure the reception area runs smoothly and efficiently, providing a welcoming and positive experience for customers and visitors.
• Answer telephone calls promptly, deal with customer enquiries and provide helpful, professional and friendly assistance.
• Manage the diary, including booking vehicles in for servicing, MOTs and repairs.
• Prepare estimates and invoices, ensuring all information is accurate and up to date.
• Assist with stock control, including ordering parts, processing purchase orders, handling returns paperwork and liaising with suppliers.
• Contact customers to advise when their vehicles are ready for collection and provide MOT reminders.
• Process supplier invoices and credits, maintaining accurate information on the business's computer system.
• Communicate regularly with colleagues to ensure customer requirements are met and the office and workshops run efficiently.
• Build and maintain strong relationships with customers, helping to encourage repeat business and customer loyalty.
• Carry out general administrative duties and provide support to the wider team as required.
• Take customer payments and maintain accurate records.

Skills

Administrative skills

Organisational skills

Attention to detail

Communication skills

Telephone manner

Customer service

Computer literacy

Multi-tasking

Teamwork

Reception experience

Job description

Equals One Ltd is seeking a friendly Receptionist/Administrator for an on-site role in High Wycombe. The position offers a competitive salary and a range of benefits, with duties covering reception, diary management, invoicing, and general admin support.

You will be the first point of contact for customers, handling calls, queries and installations, while maintaining accurate records and providing efficient office support. A positive attitude and reliable team player is essential.