Front Desk Navigator - GP Practice (12m FTC)

The Methodist Church in Britain; Bournemouth; On-site; GBP 12,000 - 15,000; Part time

Job summary

Beaufort Road Surgery is seeking a friendly reception team member to act as the front-of-house link between patients and clinicians. The role covers telephone and face-to-face enquiries, booking and canceling appointments, and signposting patients to the right service.

The position is 25–30 hours per week across Monday to Friday with a 12-month fixed-term contract, located in Bournemouth. GCSE English and Maths at grade C or above are required, along with customer service experience.

Qualifications

• GCSE English and Maths at grade C or above.
• Customer service experience is required.
• Experience of working as part of a team is preferred.

Responsibilities

• Act as central contact for patient enquiries, face to face and by telephone, directing them to the right person or place.
• Act as care navigator, signposting patients to the most appropriate service or clinician.
• Answer, make, divert and take messages on telephone calls.
• Make and cancel appointments, recording sufficient information on medical records when booking.
• Assist patients face to face with queries at the front desk.
• Process SystmConnect queries in line with practice procedure.
• Monitor the appointment system and report problems or variations.
• Input and update patient healthcare records and patient information, and keep patient files tidy.
• Carry out registrations and scanning.
• Keep the reception and waiting area neat and tidy.
• Check consulting rooms at the end of each day and leave them tidy and secure.
• Take part in regular team meetings and training.

Skills

Customer service

Team work

Education

GCSE English and Maths (A-C)

Job description

Beaufort Road Surgery is seeking a friendly reception team member to act as the front-of-house link between patients and clinicians. The role covers telephone and face-to-face enquiries, booking and canceling appointments, and signposting patients to the right service.

The position is 25–30 hours per week across Monday to Friday with a 12-month fixed-term contract, located in Bournemouth. GCSE English and Maths at grade C or above are required, along with customer service experience.