Front Desk & Member Support Coordinator

GMB Union; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Final Salary Pension Scheme

Employee Assistance Programme

Childcare Assistance Scheme

Season Ticket Loan

Cycle to Work Scheme

Eye Care claim back Scheme

Annual Leave Purchase Scheme

Annual Health Check

Job summary

GMB Union invites applications for a Receptionist & General Support Assistant at our National Office in London. You will greet visitors, answer the switchboard, manage post, and coordinate meeting room bookings to ensure smooth daily operations.

Working as the first point of contact for members, you will provide accurate information, assist with administrative tasks, liaise with couriers and cleaners, and support internal communications.

Qualifications

• Strong interpersonal and communication skills.
• Polite, professional telephone manner.
• Confident use of Microsoft Office (Teams, OneDrive, SharePoint, Forms).
• Ability to work independently and maintain confidentiality.
• Proactive, organised and flexible approach.

Responsibilities

• Greet and direct visitors, handle calls, and manage incoming/outgoing post.
• Book, prepare, and maintain meeting rooms daily.
• Respond to member queries via email and phone.
• Support general office administration and supplies.
• Liaise with couriers, cleaners, and security services.
• Assist with internal communications and occasional minute-taking.

Skills

Interpersonal skills

Telephone manner

Microsoft Office

Independent work

Confidentiality

Organised and proactive

Tools

Microsoft Office 365

Job description

GMB Union invites applications for a Receptionist & General Support Assistant at our National Office in London. You will greet visitors, answer the switchboard, manage post, and coordinate meeting room bookings to ensure smooth daily operations.

Working as the first point of contact for members, you will provide accurate information, assist with administrative tasks, liaise with couriers and cleaners, and support internal communications.