Receptionist & General Support - GMB National Office

GMB Union; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Final Salary Pension Scheme

Employee Assistance Programme

Childcare Assistance Scheme

Season Ticket Loan

Cycle to Work Scheme

Eye Care claim back Scheme

Annual Leave Purchase Scheme

Annual Health Check

Job summary

GMB Union invites applications for a Receptionist & General Support Assistant at our National Office in London. You will greet visitors, answer the switchboard, manage post, and coordinate meeting room bookings to ensure smooth daily operations.

Working as the first point of contact for members, you will provide accurate information, assist with administrative tasks, liaise with couriers and cleaners, and support internal communications.

Qualifications

• Strong interpersonal and communication skills.
• Polite, professional telephone manner.
• Confident use of Microsoft Office (Teams, OneDrive, SharePoint, Forms).
• Ability to work independently and maintain confidentiality.
• Proactive, organised and flexible approach.

Responsibilities

• Greet and direct visitors, handle calls, and manage incoming/outgoing post.
• Book, prepare, and maintain meeting rooms daily.
• Respond to member queries via email and phone.
• Support general office administration and supplies.
• Liaise with couriers, cleaners, and security services.
• Assist with internal communications and occasional minute-taking.

Skills

Interpersonal skills

Telephone manner

Microsoft Office

Independent work

Confidentiality

Organised and proactive

Tools

Microsoft Office 365

Job description

Applications are encouraged from people who are under-represented in the union. We actively encourage women, Ethnically Diverse/Global Majority Heritage, disabled and LGBT+ people to apply.

JOB DESCRIPTION

GMB is one of the UK and Ireland’s largest general trade unions: we’re proud to represent over half a million members from across the professional spectrum and all walks of life.

About the Role

At GMB, we are rooted in our values of solidarity, equality, democracy, and collective strength. As part of our continued commitment to ensuring fairness and justice in the workplace, we are seeking a dedicated and experienced Receptionist to join our teambased at our National Office in London.

As Receptionist & General Support Assistant you'll be the welcoming face of our National Office in Euston.As the first point of contact for all visitors, callers, and deliveries, you’ll play a key role in creating a positive and professional impression of GMB. You’ll manage the reception area with confidence and care, ensuring it remains tidy, welcoming, and efficient at all times.You’ll take ownership of our meeting room bookings and setups, ensuring all rooms areprepared to a high standard, and resetting spaces between meetings. Yourattention to detail will help ensure every meeting runs smoothly.

You’ll be the first point of contact for GMB members, whether they visit in person or call our main switchboard with enquiries. You’ll have a friendly and helpful approach that will ensure every member feels heard and supported. You’ll respond to emails and phone calls with professionalism and empathy, providing accurate information or directing queries to the right team or Region.

You’ll be part of a dedicated team supporting the work of one of the UK’s largest trade unions. We offer a supportive environment, opportunities to learn new skills, and the chance to make a real impact every day.

About You

The successful candidate will:

• Greet and direct visitors, handle calls, and manage incoming/outgoing post
• Book, prepare, and maintain meeting rooms daily
• Respond to member queries via email and phone
• Support general office administration and supplies
• Liaise with couriers, cleaners, and security services
• Assist with internal communications and occasional minute-taking

What We’re Looking For

• Strong interpersonal and communication skills
• A polite, professional telephone manner
• Confidence using Microsoft Office (Teams, OneDrive, SharePoint, Forms)
• Ability to work independently and maintain confidentiality
• A proactive, organised, and flexible approach

This is a highly rewarding role, and a commitment to putting the needs of working people first is absolutely essential.

In return, we offer excellent terms and benefits, including:

• Final Salary Pension Scheme
• Employee Assistance Programme
• Childcare Assistance Scheme
• Season Ticket Loan
• Cycle to Work Scheme
• Eye Care claim back Scheme
• Annual Leave Purchase Scheme
• Annual Health Check

If you think this sounds like you, and you’d like to know more about either the role or us as an organisation and what we can offer you, we’d like to hear from you.

• Deadline to apply: Midday on Friday 11 September
• Grade 3 [starting at £37,677.60 per annum inclusive of London Weighting]