Front Desk Leader & Customer Experience Champion

Big Motoring World Group; Wimbledon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading vehicle service provider in Wimbledon is looking for a professional Reception Supervisor to oversee front desk operations. The ideal candidate will manage a team of receptionists, ensuring high standards of customer service and operational efficiency. Responsibilities include leading the team, handling escalated inquiries, and managing staff rosters. Strong leadership and organizational skills are a must, with a focus on creating a positive team environment while maintaining efficient workflows.

Qualifications

• Well-presented and confident individual.
• Strong communication skills, both oral and written.
• Demonstrates honesty and integrity.

Responsibilities

• Lead and supervise a team of receptionists.
• Manage reception rota and holiday cover.
• Handle escalated customer queries.

Skills

Customer service skills

Organisational skills

Leadership

Effective communication

Teamwork

Job description

A leading vehicle service provider in Wimbledon is looking for a professional Reception Supervisor to oversee front desk operations. The ideal candidate will manage a team of receptionists, ensuring high standards of customer service and operational efficiency. Responsibilities include leading the team, handling escalated inquiries, and managing staff rosters. Strong leadership and organizational skills are a must, with a focus on creating a positive team environment while maintaining efficient workflows.