Front Desk Lead: Reception & Operations Supervisor

Savills plc; Milton Keynes; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Norfolk & Ashton in Milton Keynes is seeking a Reception Supervisor to deliver a professional, welcoming front-of-house experience. You will oversee daily reception operations, supervise the on-site Receptionist and ensure high service standards are consistently met.

You will work with Building Management to support occupier engagement, events and the overall customer experience, while maintaining presentation standards and coordinating cover and health and safety procedures.

Qualifications

• Previous experience in a corporate reception, front-of-house or customer service environment.
• Previous supervisory or team leadership experience, with the ability to manage and support an on-site Receptionist.
• Excellent customer service skills and a welcoming experience.
• Strong interpersonal and communication skills to build relationships with occupiers, visitors and staff.
• Excellent organisational and time management skills to prioritise tasks and run daily reception operations.

Responsibilities

• Oversee the daily operation of reception, ensuring a professional and efficient service.
• Supervise the on-site Receptionist, providing guidance and training as needed.
• Coordinate reception cover, annual leave and absence to ensure staffed during hours.
• Lead by example with a positive, customer-focused approach.
• Ensure front-of-house procedures, admin tasks and building protocols are followed.
• Deliver a first-class experience to occupiers, visitors and contractors.
• Build relationships with occupiers and respond proactively to needs.
• Escalate queries appropriately and maintain a friendly building presence.
• Support occupier engagement activities and events to enhance experience.
• Liaise with building management and service partners for a seamless experience.
• Maintain reception area and surrounding spaces to high standards.
• Report faults and incidents through reporting systems and follow up.

Skills

Front-of-house

Supervisory

Customer service

Communication

Time management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Norfolk & Ashton in Milton Keynes is seeking a Reception Supervisor to deliver a professional, welcoming front-of-house experience. You will oversee daily reception operations, supervise the on-site Receptionist and ensure high service standards are consistently met.

You will work with Building Management to support occupier engagement, events and the overall customer experience, while maintaining presentation standards and coordinating cover and health and safety procedures.