Front Desk Host & Guest Experience Specialist

Confidential; West Midlands; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

22 days holiday (increasing to 32 with

BUPA healthcare

Subsidised dining

Free parking

Job summary

Confidential is seeking a friendly and professional Receptionist/Business Host to be the first point of contact for visitors and clients at our Warwick town centre offices. You will manage front-of-house duties, greet guests, answer calls, and coordinate meetings with a high level of customer service and discretion.

This full-time role offers 37 hours per week, with Mon-Thu 8:30-17:00 and Fri 8:30-13:00, along with benefits including holidays, healthcare, subsidised dining, and free parking.

Qualifications

• Experience in Reception or hospitality roles.
• Strong customer service skills and professional presentation.
• Ability to multi-task and manage visitors, calls, and scheduling.

Responsibilities

• Greet visitors and clients, manage reception area with warmth and professionalism.
• Answer and direct calls, emails, and inquiries to appropriate teams.
• Coordinate meeting room bookings, catering, and hospitality arrangements.
• Issue visitor passes and maintain security and confidentiality.
• Organise stationery, post, and maintain tidy reception areas.

Skills

Customer service

Communication

Microsoft Outlook

Organisation

Discretion & confidentiality

Attention to detail

Teamwork

Tools

Microsoft Outlook

Job description

Confidential is seeking a friendly and professional Receptionist/Business Host to be the first point of contact for visitors and clients at our Warwick town centre offices. You will manage front-of-house duties, greet guests, answer calls, and coordinate meetings with a high level of customer service and discretion.

This full-time role offers 37 hours per week, with Mon-Thu 8:30-17:00 and Fri 8:30-13:00, along with benefits including holidays, healthcare, subsidised dining, and free parking.