Flexible Part-time Hotel Receptionist

The Oxford Collection; Oxford; Hybrid; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Meals on duty

50% discount on food in restaurants

Recruitment incentive up to £700

Uniform provided

Employee Assistance Programme

Job summary

The Oxford Collection is seeking a part-time Hotel Receptionist for its Old Parsonage Hotel in Oxford. You will welcome guests, provide information about facilities and services, and manage smooth check-ins and check-outs with accurate billing.

Ideal candidates will be fluent in English, have strong IT skills, and thrive under pressure in a luxury 5-star environment. Perks include meals on duty, staff discounts, and development opportunities within the company.

Qualifications

• Fluent in verbal and written English.
• Strong IT literacy.
• Experience in a luxury hotel environment is beneficial.
• Able to work under pressure.
• Excellent attention to detail.

Responsibilities

• Welcome guests by phone or in person in a friendly, accommodating manner.
• Provide information about hotel facilities, services, and local information.
• Handle check-ins/outs with correct rates and billing, process payments.
• Offer informative show-rounds of hotel, restaurant, and private dining.
• Assist guests with luggage using stairs, as there is no lift in the building.

Skills

Guest service

Work under pressure

Attention to detail

Organizational skills

IT literacy

Excellent communication

Willingness to learn

5-star luxury experience

Job description

We are looking for a part-time Hotel Receptionist to join our team at the luxurious five star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.

Duties & Responsibilities:

• Welcome our guests in a friendly and accommodating manner, by telephone or in person.
• Be equipped with the knowledge to provide information to our guests, of all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
• Provide an expert check-in / out experience to hotel guests, ensuring the correct rates are charged, all services are correctly billed, and that the guests’ payments are properly processed.
• Provide informative show-rounds of the hotel, restaurant, and private dining.
• Assist guests with luggage (there are no lift facilities in the building, therefore a high level of manual handling and use of the stairs are required with this role).

Requirements for the role:

• Thrive on welcoming our guests
• Able to work under pressure
• Excellent attention to detail
• Strong organizational skills
• Be fluent in verbal and written English and have strong IT literacy
• A keen willingness to learn
• Experience in a similar 5-star, luxury hotel environment would be beneficial

We are looking for a flexible part-time Receptionist, with an OTE up to £13.50 per hour, including non-contractual service charge (tronc).

Hotel Receptionist Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within the Company
• Holidays in accordance with the statutory minimum
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.