Front Desk & Guest Services Associate – Flexible Shifts

Police Federation of England and Wales; Hedge End; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Life assurance

Private healthcare

Enhanced pension

Onsite free lunches

Free onsite gym

26 days holiday

Employee discounts

Job summary

The Police Federation of England and Wales is seeking a Receptionist (Week days) at Federation House. Two shifts are available: 07:15–15:15 and 14:00–22:00, Monday–Friday, with job share considered.

You will deliver a professional, welcoming reception, handle reservations and bookings, guest services, telephone and email enquiries, payments and basic admin while maintaining confidentiality and security. A strong background in customer service, excellent communication, and proficiency with

Qualifications

• Experience of working in a reception/front-of-house/hospitality or customer service environment.
• Experience dealing with customers or visitors in person, by telephone and via email.
• Experience carrying out administrative duties accurately and efficiently.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Strong organisational and time management skills.
• Good numeracy and ability to process payments accurately.
• Proficiency in Microsoft Office and other business systems.
• High accuracy and attention to detail.

Responsibilities

• Deliver a professional, welcoming and customer-focused reception service to all visitors.
• Act as the first point of contact for reception enquiries by person, phone and email.
• Maintain a well-presented, organised reception environment at all times.
• Manage accommodation reservations, event bookings and related administrative tasks.
• Allocate rooms and facilities and liaise with guests to meet requirements.
• Complete guest check-in and check-out efficiently and securely.
• Handle payments and maintain accurate financial records.
• Coordinate with departments to support guest services and events.
• Operate switchboard and relay messages accurately.
• Ensure confidentiality and comply with data protection requirements.

Skills

Reception experience

Customer service

Verbal communication

Written communication

Interpersonal skills

Organisation

Time management

Numeracy

Microsoft Office

Attention to detail

Tools

Microsoft Office

Job description

The Police Federation of England and Wales is seeking a Receptionist (Week days) at Federation House. Two shifts are available: 07:15–15:15 and 14:00–22:00, Monday–Friday, with job share considered.

You will deliver a professional, welcoming reception, handle reservations and bookings, guest services, telephone and email enquiries, payments and basic admin while maintaining confidentiality and security. A strong background in customer service, excellent communication, and proficiency with