Front Desk & Reservations Specialist (Weekdays)

Police Federation of England and Wales; Leatherhead; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Onsite gym

Free onsite lunches

Free onsite parking

Job summary

The Police Federation of England and Wales is seeking a weekday Receptionist to provide a professional, welcoming front-of-house service at Federation House. You will handle face-to-face, telephone and email enquiries, manage reservations and guest information, and ensure accurate payments and records.

Two shifts are available (early and late) with potential for job-sharing. The role emphasises exceptional customer service, organization and reliability in a busy reception environment.

Qualifications

• Experience in reception/front-of-house or guest services.
• Experience dealing with customers in person, by phone, and by email.
• Excellent verbal and written communication; strong interpersonal skills.
• Strong organisational skills and ability to manage priorities.
• Accurate numeracy and ability to process payments.

Responsibilities

• Deliver a professional, welcoming and customer-focused reception service to all visitors, guests, delegates and staff.
• Manage reservations and bookings, and coordinate room allocations.
• Handle telephone and email enquiries promptly and professionally.
• Process payments accurately and maintain financial records.
• Maintain secure and confidential handling of information.
• Coordinate with other departments to support guest services, events and accommodation.

Skills

Reception experience

Customer service

Communication

Tools

Microsoft Office

Job description

The Police Federation of England and Wales is seeking a weekday Receptionist to provide a professional, welcoming front-of-house service at Federation House. You will handle face-to-face, telephone and email enquiries, manage reservations and guest information, and ensure accurate payments and records.

Two shifts are available (early and late) with potential for job-sharing. The role emphasises exceptional customer service, organization and reliability in a busy reception environment.