Weekend Front Desk & Guest Services Pro

Police Federation of England and Wales; United Kingdom; Remote; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Competitive salary

Life assurance

Private healthcare

Enhanced pension

28 days holiday

Free onsite meals

Job summary

Police Federation of England and Wales is seeking two weekend Receptionists to join the Front of House team at Federation House. Shifts are Saturday/Sunday, early 07:15–15:15 and late 14:00–22:00, with part-time hours and a weekend-focused role.

You will deliver a professional reception experience to guests, delegates and staff, manage bookings, handle inquiries, and support guest services and administration while maintaining security and confidentiality.

Qualifications

• Experience in a reception/front-of-house environment is essential.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer-service orientation.
• Good numeracy and ability to process payments accurately.
• Proficiency with Microsoft Office and basic admin systems.

Responsibilities

• Provide a welcoming, professional reception service for visitors, guests, delegates and staff.
• Handle enquiries in person, by phone and email; direct to appropriate colleagues.
• Maintain a neat, organised reception area at all times.
• Manage accommodation reservations, event bookings and related admin tasks.
• Check-in/check-out guests accurately and efficiently; collect necessary information.

Skills

Reception

Customer service

Verbal & written comms

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

Police Federation of England and Wales is seeking two weekend Receptionists to join the Front of House team at Federation House. Shifts are Saturday/Sunday, early 07:15–15:15 and late 14:00–22:00, with part-time hours and a weekend-focused role.

You will deliver a professional reception experience to guests, delegates and staff, manage bookings, handle inquiries, and support guest services and administration while maintaining security and confidentiality.