Weekend Front Desk & Guest Services

Police Federation of England and Wales; Leatherhead; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Onsite free lunches

Free onsite gym

Free onsite parking

26 days holiday

Job summary

The Police Federation of England and Wales is seeking two weekend Receptionists to join our Front of House team at Federation House. Duties include greeting visitors, handling bookings, checking guests in/out, and coordinating with departments to support events and guest services.

Applicants should have prior reception/front-of-house experience, strong communication and organisational skills, and be comfortable handling payments and confidential information.

Qualifications

• Experience of working in a reception/front-of-house/hospitality environment.
• Experience dealing with customers in person, by telephone and via email.
• Experience carrying out administrative duties accurately and efficiently.

Responsibilities

• Deliver a professional, welcoming and customer-focused reception service to all visitors, guests, delegates and staff.
• Manage accommodation reservations, event bookings and associated administrative processes.
• Check-in/check-out guests and handle billing information.
• Operate the switchboard efficiently and relay messages accurately.
• Process payments and maintain records of financial transactions.
• Coordinate with colleagues and departments to support guest services and events.
• Maintain security and access control within the reception area.
• Respond to customer feedback and ensure a positive guest experience.

Skills

Reception experience

Customer service

Communication

Organisation

Numeracy

MS Office

Tools

MS Office

Job description

The Police Federation of England and Wales is seeking two weekend Receptionists to join our Front of House team at Federation House. Duties include greeting visitors, handling bookings, checking guests in/out, and coordinating with departments to support events and guest services.

Applicants should have prior reception/front-of-house experience, strong communication and organisational skills, and be comfortable handling payments and confidential information.