Front Desk & Guest Services Coordinator

Police Federation of England and Wales; United Kingdom; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Free onsite lunches and refreshments

Free onsite gym

Free onsite parking

26 days holiday

Job summary

Police Federation of England and Wales is seeking a Receptionist (Week days) to join the Front of House team at Federation House. You will deliver a professional, welcoming reception, handle enquiries via phone, email and in person, and support bookings, payments and guest services with accuracy and discretion.

The role covers two shifts (07:15–15:15 and 14:00–22:00) Monday to Friday with options for job sharing. A customer-centric approach and strong organisation are essential.

Qualifications

• Experience of working in a reception/front-of-house/hospitality environment.
• Experience handling customers/visitors in person, by phone and by email.
• Experience performing administrative duties accurately and efficiently.

Responsibilities

• Deliver a professional, welcoming reception service to visitors and staff.
• Respond to reception enquiries in person, by phone and email.
• Maintain a well-presented, organised reception area at all times.
• Manage accommodations reservations, event bookings and related admin.
• Handle guest check-in/out and record guest and billing information.

Skills

Reception experience

Customer service

Communication skills

Numeracy

Microsoft Office

Tools

Microsoft Office

Job description

Police Federation of England and Wales is seeking a Receptionist (Week days) to join the Front of House team at Federation House. You will deliver a professional, welcoming reception, handle enquiries via phone, email and in person, and support bookings, payments and guest services with accuracy and discretion.

The role covers two shifts (07:15–15:15 and 14:00–22:00) Monday to Friday with options for job sharing. A customer-centric approach and strong organisation are essential.