Weekend Front Desk & Guest Services Specialist

Police Federation of England and Wales; Hedge End; On-site; GBP 15,000 - 21,000; Part time

Job summary

Police Federation of England and Wales is seeking two weekend Receptionists to join our Front of House team at Federation House. The role is part-time, with Saturday/Sunday shifts: early 07:15–15:15 and late 14:00–22:00.

You will provide a professional, welcoming reception service to guests, delegates and staff, handling face-to-face, telephone and email enquiries, managing bookings and payments, and maintaining accurate records in line with data protection and organisational procedures.

Qualifications

• Experience in reception, front-of-house or customer service.
• Experience dealing with customers in person, by telephone and email.
• Experience carrying out administrative duties accurately and efficiently.

Responsibilities

• Deliver a professional, welcoming reception service to all visitors, guests and staff.
• Respond to reception enquiries in person, by telephone and by email.
• Maintain a well-presented, organised reception environment at all times.
• Manage accommodation reservations and event bookings, and related administrative processes.
• Liaise with guests and colleagues to ensure booking requirements are met effectively.

Skills

Reception experience

Customer service

Administrative duties

Telephone handling

Attention to detail

Tools

Microsoft Office

Booking systems

Job description

Police Federation of England and Wales is seeking two weekend Receptionists to join our Front of House team at Federation House. The role is part-time, with Saturday/Sunday shifts: early 07:15–15:15 and late 14:00–22:00.

You will provide a professional, welcoming reception service to guests, delegates and staff, handling face-to-face, telephone and email enquiries, managing bookings and payments, and maintaining accurate records in line with data protection and organisational procedures.