Guest Experience Associate — Front Desk & Breakfast Team

Whitbread PLC; Milton Keynes; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Whitbread Benefits Card - up to 60%off

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread PLC, owner of Premier Inn Milton Keynes Willen Lake, is hiring a Ground Floor Team Member. You’ll warmly welcome guests, assist with check-in, and help serve breakfast or dinner while keeping public areas tidy. Shifts vary to cover evenings, weekends and busy periods.

No hotel experience is required; friendly, helpful people who stay calm during busy times will be taught the rest and supported by a welcoming team.

Qualifications

• No hotel experience required.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or dinner, including bar service and alcoholic drinks
• Answer questions and help solve problems
• Keep reception, restaurant and public areas clean and presentable
• Support teammates across the hotel when busy
• Ensure every guest feels looked after from arrival to departure

Skills

Customer service

Communication

Teamwork

Calm under pressure

Job description

Whitbread PLC, owner of Premier Inn Milton Keynes Willen Lake, is hiring a Ground Floor Team Member. You’ll warmly welcome guests, assist with check-in, and help serve breakfast or dinner while keeping public areas tidy. Shifts vary to cover evenings, weekends and busy periods.

No hotel experience is required; friendly, helpful people who stay calm during busy times will be taught the rest and supported by a welcoming team.