Guest Relations & Duty Manager – 4-on/4-off

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Service charge

Holiday up to 25 days

Free meals on duty

Dining discount

Staff hotel rates

Training & development

Cycle to work

Life Insurance

Pension

Uniform & dry cleaning

Volunteer day

EAP access

Staff events

Job summary

The Bloomsbury Hotel in London seeks a Guest Relations Manager to coordinate and deliver world‑class service for every guest. You will also conduct daily Duty Management shifts, acting as the hotel ambassador and handling emergencies with composure.

This hands‑on leadership role blends guest relations, duty management and exceptional service, aiming to create the personalised Forbes‑standard guest experience your team will deliver.

Qualifications

• Experience in guest relations and hospitality service.
• Experience in a Duty Manager or supervisory role.
• Flexibility for a 4 days on / 4 days off shift pattern and occasional night coverage.
• Opera Cloud experience is preferred but not required.

Responsibilities

• Coordinate, plan and execute activities focused on delivering world‑class service to every guest.
• Act as ambassador for the hotel and provide a management point of contact during emergencies.
• Lead within a hands‑on Guest Relations, Duty Management and service delivery role.

Skills

Guest relations

Duty management

Leadership

Customer service

Opera Cloud

Tools

Opera Cloud

Job description

The Bloomsbury Hotel in London seeks a Guest Relations Manager to coordinate and deliver world‑class service for every guest. You will also conduct daily Duty Management shifts, acting as the hotel ambassador and handling emergencies with composure.

This hands‑on leadership role blends guest relations, duty management and exceptional service, aiming to create the personalised Forbes‑standard guest experience your team will deliver.